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Get help finding somewhere to live or support to stay in your home.
Repairs booking problems

We are currently experiencing issues with our repairs booking system and can only respond to emergency repairs.

We apologise for the inconvenience and are working to get the system up and running as soon as possible

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How we can help

Contact us on 0808 178 0939 if you are homeless, or likely to be homeless. We will:

  • assess your housing situation
  • work out what your needs are
  • give you advice on the next steps to take.

We will help you develop a personalised housing and wellbeing plan, which sets out what actions we will both take to prevent or relieve your homelessness.

Watch the video to find out more. 

Step-by-step guide

Read Shelter’s step-by-step guide about how to get support from the Council if you are homeless or facing homelessness within eight weeks. The guide tells you about:

  1. how we can help
  2. how to ask us for help
  3. homeless assessments
  4. personal housing plans
  5. who qualifies for housing
  6. challenging a decision.

Financial support

If you are having financial problems, we may be able to help you:

  • budget, manage your money and maximise your income
  • with benefit changes, such as universal credit, benefit caps or local housing allowance
  • find a job
  • with a deposit for private rented accommodation.

Financial help will be available as part of your personalised housing and wellbeing plan.

Finding a Home

For information on renting and finding a home, visit our website.

Borrow an address to access services

We are testing a system called ProxyAddress. This gives you a stable address that you can use to access services. For example, you could use it to open a bank account.

ProxyAddress is free. 

Let us know if you would like to take part in this trial and we will help you join. Our contact details are at the bottom of this page.

Find out more about ProxyAddress.

Emergency accommodation

Emergency accommodation is in the form of hostels. You can access some of hostels directly without needing a referral.

Partners and duty to refer

Some public organisations (such jobcentres, A&E and probation services) must refer homeless people, or people at risk of homelessness, to us. This is called duty to refer.

Refer someone to us. 

Related pages


Useful websites


Housing Options

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