If you see fungus (can look like large mushrooms) growing on the tree, particularly at the bottom, please report this to us.
If you are concerned about a horse-chestnut whose leaves have turned brown, it has probably been infected by a leaf-mining moth. This will not kill the tree.
Email firstname.lastname@example.org if you would like us to send you a leaflet about this.
If you think the whole tree may be dead because there has been no apparent leaf or flowering for a long time, or you think there are large dead branches within the tree, please report it to us.
As trees grow they develop a root system to support their main structure. If you are very concerned and believe there is an emergency please report it to us.
We will not, as a matter of course, carry out maintenance works in the following cases:
This is connected to insect activity and generally doesn't last long.
Billions of pollen spores are released into the atmosphere every year by many varieties of trees, shrubs and flowers found in all areas of our environment.
Pruning or felling an individual tree will have little or no impact on someone who may suffer with allergies.
Your GP or pharmacy can advise you about allergy treatments.
It is illegal to work on any tree that has an active birds' nest in it. Trees are a natural habitat for birds and we are keen to support wildlife in the borough. Birds only nest for a short time so this specific nuisance has a time limit.
This is limited to a fairly short period of time and we aim to sweep all residential roads at least once a week.
Some satellite TV companies have advised residents in the past that should they experience reception problems, the council will remove or prune the tree outside. This is not true. These companies should consider existing trees before they install the dish.
If you feel you have been misinformed by your satellite company, please contact them directly and ask them to relocate the dish to a more suitable position.
Generally speaking, trees don't cause problems with telephones. This does depend on the density of the tree and the number of cables running through it.
Leaves are thrown into the atmosphere from the many thousands of trees across the borough. We will not work on single trees to prevent leaf fall as we sweep the streets regularly through the autumn to keep the pavements as clear as possible.
We cannot clear leaves from private properties, including leaf fall in guttering, which is the responsibility of the homeowner or management company. Apart from clearance, composting could prevent the need for disposal.
You can recycle garden waste free of charge at the reuse and recycling centre in New Cross.
You may feel that leaves are affecting your lawn. However, this is usually because of the shading effect from trees and/or lack of sunlight.
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