Privacy notice – Quality Assurance and Business Support (Adult Social Care)

What we do

We oversee the operation of the statutory complaints process for adult social care in the Lewisham borough. We help to support people who want to make complaints about the delivery of adult social care services, and ensure that the Council takes all complaints seriously and does its best to use them to improve its services.

What information we collect

We may collect your:

• name
• address
• date of birth
• ethnicity
• relationship information
• health information.

Agencies we might share the information with

We may share your information with:

• police
• DWP
• health agencies.

Why we process your information

We collect your information for:

• service delivery
• service improvement
• safeguarding
• prevention and detection of crime and/or fraud
• service planning.