Home care
Home care – also known as domiciliary care – is practical, personalised support delivered in your own home. It helps you stay independent, safe, and well, especially if you’re older, have a disability, or are recovering from illness or injury.
What is home care?
Home care can include help with:
- personal care (eg. washing, dressing, using the toilet)
- taking medication
- preparing meals or having meals delivered
- getting in and out of bed
- light household tasks
- supervision and companionship
- support with health and mobility needs
Home care is tailored to your needs. It can be a short visit once a day, or multiple visits throughout the day and night.
Who provides home care in Lewisham?
We work with a group of vetted and approved providers:
Lead providers
Lewisham has four lead providers, one for each neighbourhood. These agencies work closely with us and are visited at least once every three months to check quality and safety:
- Carepoint - 132 Lewisham High Street, 1st Floor, Romer House, London, SE13 6EE, tel. 020 8698 3661
- Eleanor Nursing & Social Care Ltd - 347-349 Lee High Road, Lee, London, SE12 8RU, tel. 020 8690 1911
- Westminster Homecare Ltd - Suites 210–212, 3 Stanton Way, London, SE26 5FU, tel. 020 8291 8070
- Nomase Care Ltd - Ivy House, First Floor, Bradgate Road, London, SE6 4TT, tel. 020 3750 9722
They cover the following neighbourhoods:
- Carepoint - neighbourhood 1 - SE4, SE8, SE10, SE14, SE15, SE16
- Eleanor - neighbourhood 2 - SE3, SE12, SE13
- Westminster - neighbourhood 3 - BR1, SE6, SE9
- Nomase - neighbourhood 4 - SE23, SE26
Approved providers
We also work with a list of approved providers - these are care agencies vetted by Lewisham Council. While not monitored as frequently as lead providers, they are reviewed regularly to ensure they meet our standards.
How to get home care
To get home care arranged or funded by Adult Social Care, you’ll need a Care and Support Needs Assessment:
- request an assessment online
- email: gateway@lewisham.gov.uk
- call: 020 8314 7777
Cost of home care
If you’re arranging care yourself, you’ll need to agree costs directly with the agency.
Average cost: £23–£25 per hour (please check with the provider for exact pricing).
Agencies should:
- offer a free home visit for an initial assessment
- provide their offer and costs in writing
If you qualify for support from the Council, we may help with the cost based on your financial assessment.
- learn more: paying for care and support