Payment options
There are different ways to pay for adult social care services once you have received an invoice (bill) from us.
Payment methods
Pay online
You can pay your care invoice online using a debit or credit card. You will need to use the invoice number to pay (10 digits starting with 315, 415 or 416).
Pay online
Pay by Direct Debit (recommended)
Direct debit is the safest and easiest way to pay. It ensures your payment is automatically collected from your bank account on a specified date each month.
How to set up a Direct Debit
- print and complete the Direct Debit form and use your customer account number or invoice number as the reference
- post it to: Director of Resources, Core Accounting Team, London Borough of Lewisham, 4th floor, Laurence House, Catford, London SE6 4RU
Request a copy via email: asccollections@lewisham.gov.uk.
Pay with your bank (standing order / BACS transfer)
You can pay your invoice directly from your bank by:
- standing order (a regular payment set up by you)
- electronic transfer (BACS)
- taking the invoice to your bank (some banks may charge for this service)
Our payment details
- bank: Barclays Bank plc, 1 Churchill Place, Canary Wharf, London E14 5HP
- sort code: 20 00 00. Account number: 93380513
- account name: London Borough of Lewisham
- reference: your invoice number (10 digits starting with 315,415 or 416)
If you’re setting up a standing order, make sure
- the correct payment date and frequency (invoices are billed every 4 weeks)
- you update your payment if the amount owed changes – which usually occurs every April
Send remittance advice (proof of payment) to:
- email: cashcontrolteam@lewisham.gov.uk
- post: Lewisham Council, Financial Transactions Team, 5th floor Laurence House, Catford, SE6 4RU
Allow up to 5 working days for payments to be processed.
Pay by phone
You can pay by debit or credit card via our automated telephone payment line.
- call: 020 8690 8707 (24/7 automated service) option 6
- have your debit/credit card details and invoice number (10 digits starting with 315, 415 or 416) ready
Pay at the post office
You can pay in cash, by debit card, or by cheque at any post office.
How to pay
- take your invoice to the nearest post office
- the barcode on your invoice will be scanned
- pay the exact amount stated on your invoice
- If you’re paying by cheque, make it payable to Post Office Ltd.
- keep your receipt as proof of payment
- allow up to 3 working days for the payment to be processed
Pay via PayPoint
You can pay in cash at any PayPoint location.
How to pay:
- take your invoice to a PayPoint store displaying the PayPoint sign
- the barcode on your invoice will be scanned
- pay the exact amount stated on your invoice
- keep your receipt as proof of payment
- allow up to 3 working days for the payment to be processed.
What happens if you don’t pay?
If you do not pay your invoice in full, the Council may take further action to recover the debt.
Cost of living support
If you are experiencing financial hardship, visit our cost of living advice page for information on grants, benefits, and other support.