Help in an emergency
The ‘View My Account’ features on the Resident Portal and our SMS Balance Check service are currently unavailable.
Our teams are working to resolve the issue as quickly as possible. We appreciate your patience and understanding.
If you urgently need this information, please contact the Income team (if you are tenant) or the Home Ownership team (if you are leaseholder) on 0800 028 2028.
“Would you, or someone in your household have difficulty responding to a smoke alarm or escaping a fire in your home without some assistance?”
If the answer to this question is yes, please let us know.
- If you are a tenant (pay rent) contact: HousingManagement@lewisham.gov.uk or call us on 0800 028 2028 (option 5, then option 1).
- If you are a leaseholder, contact the Home Ownership team on: hos@lewisham.gov.uk or call us on 0800 028 2028 (option 3, then option 5)
There are many reasons for answering “yes”. For example you may be hearing or visually impaired or a wheelchair user or have other concerns about your mobility in an emergency. You may have a neuro-diverse condition which affects your ability to respond to a smoke alarm. If you are in any doubt, please contact us and we can help you make an assessment.
Once you contact us, we will then be able to meet with you and have a discussion where we can ask some questions. This process is called a person-centred fire risk assessment. Once we have met, we can ensure that, where required, we will recommend additional fire safety provisions. We would also, with your permission, share your location with the London Fire Brigade.
Rest assured only minimal information would be shared with the Fire Brigade and this is to give them vital information at the earliest stage of an incident so they can make informed decisions allowing them to prioritise and plan your evacuation or rescue should a fire occur.