Home security

Make sure your home and its contents are safe and secure.

Housing complaints emails

Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.

If you need to raise a housing complaint in the meantime, please use our housing complaints form.

Rent and service charge balances

If you have made a payment since Saturday 6 December it may not show up correctly on your account on the Portal or the balance check by text.
Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:

Rent: lh-rent@lewisham.gov.uk
Temporary accommodation rent: TAincome@lewisham.gov.uk
Service charges: hos@lewisham.gov.uk

Top tips to keep your home secure

close windows and lock doors when going out or to bed
join or set up a Neighbourhood Watch Scheme on your street or estate
don’t leave valuables where they can be seen from outside
ask to see ID for workers entering your home
get contents insurance for your home

If you feel you can help the Police reduce crime in your community, call Crimestoppers on 0800 555 111.

Report anything suspicious to the Police by calling 101.

Published on: 22/05/2025