Your landlord's responsibilities

Find out what your landlord is responsible for.

Rent and service charge balances

If you've made a payment since Friday 12 December it may not show up correctly on your account on the Portal or the balance check by text.

Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:

rent: lh-rent@lewisham.gov.uk
temporary accommodation rent: TAincome@lewisham.gov.uk
service charges: hos@lewisham.gov.uk

Bad housing conditions

Your landlord must make sure your home is safe. If you have complained to your landlord and they haven’t sorted out the problems, then you can take action yourself and the council may be able to help you.

Gas and electrical safety

Information on gas safety checks, carbon monoxide and electrical safety in private rented housing.

Shared housing

Your landlord has additional responsibilities if you live in a house of multiple occupation (HMO).