Your landlord's responsibilities
Find out what your landlord is responsible for.
Housing complaints emails
Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.
If you need to raise a housing complaint in the meantime, please use our housing complaints form.
Bad housing conditions
Your landlord must make sure your home is safe. If you have complained to your landlord and they haven’t sorted out the problems, then you can take action yourself and the council may be able to help you.
Gas and electrical safety
Information on gas safety checks, carbon monoxide and electrical safety in private rented housing.
Shared housing
Your landlord has additional responsibilities if you live in a house of multiple occupation (HMO).