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Council tax service standards

See our performance figures and service standards, and find out what to do if we do not deliver them.
  • We process changes to accounts within 10 working days of receiving all necessary information.
  • We process applications for discounts and exemptions within 10 working days of receiving all necessary evidence.
  • We respond to all enquiries within 10 working days.
  • We provide a full response to complaints within 10 working days.
  • We answer telephone calls within 15 seconds.

If you think we have not met our standards

Please call us on 020 8690 9666. Our lines are open on Monday, Tuesday, Thursday, and Friday 9am-5pm. 

Help us to improve our service

Your feedback helps us to improve services and learn from where things have gone wrong. You can give us your feedback in a number of ways.

Online

Give feedback online. If you register, you can keep track of the progress of your feedback. Alternatively, you can remain anonymous.

By telephone

Call 020 8690 9666 to speak to a revenues member of staff. Our lines are open on Monday, Tuesday, Thursday, and Friday 9am-5pm. 

In writing

Please send us a letter to the following address: 

Your Feedback, Lewisham Council, Laurence House, Catford SE6 4RU.

This is a freepost address.

Contact

Council tax

Council Tax Team, Po Box 58993, Bromley Road, London, SE6 9GZ
Telephone: 020 8690 9666