We will aim to register 98% of births within 42 calendar days from date of birth.
| Month | Birth registrations | Total registered within 42 days |
|---|---|---|
| January 2019 | 315 | (98%) |
| February 2019 | 294 | (98%) |
| March 2019 | 258 | 97% |
We will aim to register 90% of deaths (excluding post mortem and inquest cases) within five calendar days of the event.
It is a statutory duty to register deaths within five calendar days and we ensure that appointments are available within two working days from when customers contact us. Approximately 5% of deaths requires some local authority investigation before they can be registered. This makes reaching the national target very challenging and the General Register Office is aware of the problem.
| Month | Death registrations | Total registered within 5 days |
|---|---|---|
| January 2019 | 80 | (65%) |
| February 2019 | 75 | (69%) |
| March 2019 | 74 | 70% |
We will aim to see 95% of our customers early, on time or within 10 minutes of the appointment time.
| Month | Total number of customers arrived on time | % seen within 10 minutes of appointment |
|---|---|---|
| January 2019 | 504 | 95% |
| February 2019 | 518 | 94% |
| March 2019 | 448 | 95% |
We will aim to respond to all enquiries, including email enquiries, within 10 working days.
We will aim to acknowledge all complaints within two working days and provide a full response within 10 working days.
| During your enquiry, how happy were you with the reception services? (On a scale of 1–10 [10 being the most satisfied]) | |
|---|---|
| January 2019 | 9.08 |
| February 2019 | 9.08 |
| March 2019 | 8.10 |
| Target | 8.50 |
| During your enquiry, how happy were you with the advisor? (On a scale of 1–10 [10 being the most satisfied]) | |
|---|---|
| January 2019 | 7.33 |
| February 2019 | 6.92 |
| March 2019 | 6.54 |
| Target | 8.50 |
| How easy was it to obtain a registration appointment online? | |||
|---|---|---|---|
| Good availability | Limited availability | Poor availability | |
| January 2019 | 75% | 18% | 7% |
| February 2019 | 76% | 21% | 3% |
| March 2019 | 67% | 26% | 7% |
You can give us feedback in a variety of ways.
There are a number of different types of feedback you can give to us:
If you are unhappy with something we have done you can complain. We want to provide a good quality service. If things go wrong we need to know so that we can put them right.
Tell us when you think a council employee or service has done well.
| Telephone: | 020 8690 2128 |
| Email: | register.office@lewisham.gov.uk |
We use cookies to remember who you are when you login, and improve the website so we can make sure it meets your needs.
Find out more and change your cookie settings