The Register Office performance and customer satisfaction
We will aim to register 98% of births within 42 calendar days from date of birth.
|Month||Birth registrations||Total registered within 42 days|
|May 2020 ||We did not register births due to COVID-19.||We did not register births due to COVID-19.|
|June 2020||314|| |
Birth registrations started to be registered again part way through the month for the first time since lockdown.
|July 2020||500||Target to register deaths within 42 days has been temporarily suspended by the General Register Office. |
We will aim to register 90% of deaths (excluding post mortem and inquest cases) within five calendar days of the event.
It is a statutory duty to register deaths within five calendar days and we ensure that appointments are available within two working days from when customers contact us. Approximately 5% of deaths requires some local authority investigation before they can be registered. This makes reaching the national target very challenging and the General Register Office is aware of the problem.
|Month||Death registrations||Total registered within 5 days|
We will aim to see 95% of our customers early, on time or within 10 minutes of the appointment time.
|Month||Total number of customers arrived on time||% seen within 10 minutes of appointment|
|May 2020||No face to face appointments being undertaken due to Covid-19||No face to face appointments being undertaken due to Covid-19|
|June 2020||No face to face appointments being undertaken due to Covid-19||No face to face appointments being undertaken due to Covid-19|
We will aim to respond to all enquiries, including email enquiries, within 10 working days.
We will aim to acknowledge all complaints within two working days and provide a full response within 10 working days.
During your enquiry, how happy were you with the reception services? (On a scale of 1–10 [10 being the most satisfied])
|May 2020 ||Reception closed due to COVID-19|
|June 2020||Reception closed due to COVID-19|
|July 2020||Reception closed due to COVID-19|
During your enquiry, how happy were you with the advisor?
(On a scale of 1–10 [10 being the most satisfied])
|How easy was it to obtain a registration appointment online?|
|Good availability||Limited availability||Poor availability|
You can give us feedback in a variety of ways.
Giving us feedback
There are a number of different types of feedback you can give to us:
- We want to hear your suggestions and ideas about services.
If you are unhappy with something we have done you can complain. We want to provide a good quality service. If things go wrong we need to know so that we can put them right.
Tell us when you think a council employee or service has done well.