The Register Office performance and customer satisfaction
We will aim to register 98% of births within 42 calendar days from date of birth.
| Month | Birth registrations | Total registered within 42 days |
|---|---|---|
| December 2022 | 231 | 92% |
| January 2023 | 329 | 94% |
| February 2023 | 237 | 92% |
We will aim to register 90% of deaths (excluding post mortem and inquest cases) within five calendar days of the event.
It is a statutory duty to register deaths within five calendar days and we ensure that appointments are available within two working days from when customers contact us. Approximately 5% of deaths requires some local authority investigation before they can be registered. This makes reaching the national target very challenging and the General Register Office is aware of the problem.
| Month | Death registrations | Total registered within 5 days |
|---|---|---|
| December 2022 | 101 | 35% |
| January 2023 | 114 | 21% |
| February 2023 | 86 | 30% |
We will aim to see 95% of our customers early, on time or within 10 minutes of the appointment time.
| Month | Total number of customers arrived on time | Percentage seen within 10 minutes of appointment |
|---|---|---|
| December 2022 | 227 | 98% |
| January 2023 | 391 | 97% |
| February 2023 | 309 | 98% |
We will aim to respond to all enquiries, including email enquiries, within 10 working days.
We will aim to acknowledge all complaints within two working days and provide a full response within 10 working days.
| During your enquiry, how happy were you with the reception services? (On a scale of 1–10 [10 being the most satisfied]) | |
|---|---|
| December 2022 | 10.00 |
| January 2023 | 9.33 |
| February 2023 | 10.00 |
| During your enquiry, how happy were you with the Officer? (On a scale of 1–10 [10 being the most satisfied]) | |
|---|---|
| December 2022 | 7.89 |
| January 2023 | 9.17 |
| February 2023 | 7.40 |
| How easy was it to obtain a registration appointment online? | |||
|---|---|---|---|
| Good availability | Limited availability | Poor availability | |
| December 2022 | 69% | 16% | 15% |
| January 2023 | 66% | 20% | 14% |
| February 2023 | 60% | 0% | 40% |
You can give us feedback in a variety of ways.
Giving us feedback
There are a number of different types of feedback you can give to us:
- We want to hear your suggestions and ideas about services.
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If you are unhappy with something we have done you can complain. We want to provide a good quality service. If things go wrong we need to know so that we can put them right.
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Tell us when you think a council employee or service has done well.