The Register Office performance and customer satisfaction
We will aim to register 98% of births within 42 calendar days from date of birth.
| Month | Birth registrations | Total registered within 42 days |
|---|---|---|
| August 2021 | 349 | 72% |
| September 2021 | 372 | 84% |
| October 2021 | 252 | 38% |
We will aim to register 90% of deaths (excluding post mortem and inquest cases) within five calendar days of the event.
It is a statutory duty to register deaths within five calendar days and we ensure that appointments are available within two working days from when customers contact us. Approximately 5% of deaths requires some local authority investigation before they can be registered. This makes reaching the national target very challenging and the General Register Office is aware of the problem.
| Month | Death registrations | Total registered within 5 days |
|---|---|---|
| August 2021 | 62 | 32% |
| September 2021 | 73 | 38% |
| October 2021 | 72 | 47% |
We will aim to see 95% of our customers early, on time or within 10 minutes of the appointment time.
| Month | Total number of customers arrived on time | % seen within 10 minutes of appointment |
|---|---|---|
| August 2021 | 498 | 69.3% |
| September 2021 | 233 | 74.7% |
| October 2021 | 355 | 80.3% |
We will aim to respond to all enquiries, including email enquiries, within 10 working days.
We will aim to acknowledge all complaints within two working days and provide a full response within 10 working days.
| During your enquiry, how happy were you with the reception services? (On a scale of 1–10 [10 being the most satisfied]) | |
|---|---|
| August 2021 | Not Available |
| September 2021 | 8.00 |
| October 2021 | 9.33 |
| During your enquiry, how happy were you with the Officer? (On a scale of 1–10 [10 being the most satisfied]) | |
|---|---|
| August 2021 | 7.33 |
| September 2021 | 8.33 |
| October 2021 | 8.06 |
| How easy was it to obtain a registration appointment online? | |||
|---|---|---|---|
| Good availability | Limited availability | Poor availability | |
| August 2021 | 73% | 20% | 7% |
| September 2021 | 100% | 0% | 0% |
| October 2021 | 90% | 10% | 0% |
You can give us feedback in a variety of ways.
Giving us feedback
There are a number of different types of feedback you can give to us:
- We want to hear your suggestions and ideas about services.
-
If you are unhappy with something we have done you can complain. We want to provide a good quality service. If things go wrong we need to know so that we can put them right.
-
Tell us when you think a council employee or service has done well.