The Register Office performance and customer satisfaction
We will aim to register 98% of births within 42 calendar days from date of birth.
|Month||Birth registrations||Total registered within 42 days|
|August 2019 ||354 ||97% |
|September 2019 ||308 ||99%|
We will aim to register 90% of deaths (excluding post mortem and inquest cases) within five calendar days of the event.
It is a statutory duty to register deaths within five calendar days and we ensure that appointments are available within two working days from when customers contact us. Approximately 5% of deaths requires some local authority investigation before they can be registered. This makes reaching the national target very challenging and the General Register Office is aware of the problem.
|Month||Death registrations||Total registered within 5 days|
|August 2019 ||53 ||70% |
|September 2019 ||43 ||72% |
|October 2019 ||65 ||69% |
We will aim to see 95% of our customers early, on time or within 10 minutes of the appointment time.
|Month||Total number of customers arrived on time||% seen within 10 minutes of appointment|
|August 2019 ||507 ||98% |
|September 2019 ||478 ||83% |
|October 2019 ||385 ||96% |
We will aim to respond to all enquiries, including email enquiries, within 10 working days.
We will aim to acknowledge all complaints within two working days and provide a full response within 10 working days.
During your enquiry, how happy were you with the reception services? (On a scale of 1–10 [10 being the most satisfied])
|August 2019 ||7.37 |
|September 2019 ||7.20 |
|October 2019 ||7.53 |
During your enquiry, how happy were you with the advisor?
(On a scale of 1–10 [10 being the most satisfied])
|August 2019 ||7.29 |
|September 2019 ||7.37 |
|October 2019 ||7.06 |
|How easy was it to obtain a registration appointment online?|
|Good availability||Limited availability||Poor availability|
|August 2019 ||76% ||13% ||11% |
|September 2019 ||82% ||11% ||7% |
|October 2019 ||78% ||13% ||9% |
You can give us feedback in a variety of ways.
Giving us feedback
There are a number of different types of feedback you can give to us:
- We want to hear your suggestions and ideas about services.
If you are unhappy with something we have done you can complain. We want to provide a good quality service. If things go wrong we need to know so that we can put them right.
Tell us when you think a council employee or service has done well.