We will aim to register 98% of births within 42 calendar days from date of birth.
|Month||Birth registrations||Total registered within 42 days|
We will aim to register 90% of deaths (excluding post mortem and inquest cases) within five calendar days of the event.
It is a statutory duty to register deaths within five calendar days and we ensure that appointments are available within two working days from when customers contact us. Approximately 5% of deaths requires some local authority investigation before they can be registered. This makes reaching the national target very challenging and the General Register Office is aware of the problem.
|Month||Death registrations||Total registered within 5 days|
|December 2018||61 ||(77%)|
|January 2019||80 ||(65%)|
|February 2019||75 ||(69%)|
We will aim to see 95% of our customers early, on time or within 10 minutes of the appointment time.
|Month||Total number of customers arrived on time||% seen within 10 minutes of appointment|
|December 2018||437 ||95%|
We will aim to respond to all enquiries, including email enquiries, within 10 working days.
We will aim to acknowledge all complaints within two working days and provide a full response within 10 working days.
During your enquiry, how happy were you with the reception services? (On a scale of 1–10 [10 being the most satisfied])
|December 2018||9.63 |
|January 2019||9.08 |
|February 2019||9.08 |
During your enquiry, how happy were you with the advisor?
(On a scale of 1–10 [10 being the most satisfied])
|January 2019||7.33 |
|February 2019||6.92 |
|How easy was it to obtain a registration appointment online?|
|Good availability||Limited availability||Poor availability|
|December 2018||67% ||22%||11%|
|February 2019||76% ||21% ||3%|
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