We will aim to register 98% of births within 42 calendar days from date of birth.
|Month||Birth registrations||Total registered within 42 days|
|April 2019 ||293 ||97% |
|May 2019 ||299 ||97% |
|June 2019 ||362||97%|
We will aim to register 90% of deaths (excluding post mortem and inquest cases) within five calendar days of the event.
It is a statutory duty to register deaths within five calendar days and we ensure that appointments are available within two working days from when customers contact us. Approximately 5% of deaths requires some local authority investigation before they can be registered. This makes reaching the national target very challenging and the General Register Office is aware of the problem.
|Month||Death registrations||Total registered within 5 days|
|April 2019 ||61 ||59% |
|May 2019 ||61 ||70% |
We will aim to see 95% of our customers early, on time or within 10 minutes of the appointment time.
|Month||Total number of customers arrived on time||% seen within 10 minutes of appointment|
|April 2019 ||436 ||94% |
|May 2019 ||523 ||95% |
We will aim to respond to all enquiries, including email enquiries, within 10 working days.
We will aim to acknowledge all complaints within two working days and provide a full response within 10 working days.
During your enquiry, how happy were you with the reception services? (On a scale of 1–10 [10 being the most satisfied])
|April 2019 ||7.56 |
|May 2019 ||9.44 |
| June 2019 ||8.59|
During your enquiry, how happy were you with the advisor?
(On a scale of 1–10 [10 being the most satisfied])
|April 2019 ||6.79 |
|May 2019 ||8.05 |
|How easy was it to obtain a registration appointment online?|
|Good availability||Limited availability||Poor availability|
|April 2019 ||74% ||18% ||8% |
|May 2019 ||69% ||21% ||10% |
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