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We will aim to register 98% of births within 42 calendar days from date of birth.
|Month||Birth registrations||Total registered within 42 days|
|June 2019 ||362 ||97% |
|July 2019 ||379 ||97% |
|August 2019 ||354||97%|
We will aim to register 90% of deaths (excluding post mortem and inquest cases) within five calendar days of the event.
It is a statutory duty to register deaths within five calendar days and we ensure that appointments are available within two working days from when customers contact us. Approximately 5% of deaths requires some local authority investigation before they can be registered. This makes reaching the national target very challenging and the General Register Office is aware of the problem.
|Month||Death registrations||Total registered within 5 days|
|June 2019 ||56 ||54% |
|July 2019 ||70 ||63% |
We will aim to see 95% of our customers early, on time or within 10 minutes of the appointment time.
|Month||Total number of customers arrived on time||% seen within 10 minutes of appointment|
|June 2019 ||426 ||96% |
|July 2019 ||470 ||94% |
|August 2019||507 ||98%|
We will aim to respond to all enquiries, including email enquiries, within 10 working days.
We will aim to acknowledge all complaints within two working days and provide a full response within 10 working days.
During your enquiry, how happy were you with the reception services? (On a scale of 1–10 [10 being the most satisfied])
|June 2019 ||8.59 |
|July 2019 ||8.63 |
|August 2019 ||7.37 |
During your enquiry, how happy were you with the advisor?
(On a scale of 1–10 [10 being the most satisfied])
|June 2019 ||7.94 |
|July 2019 ||7.28 |
|August 2019||7.29 |
|How easy was it to obtain a registration appointment online?|
|Good availability||Limited availability||Poor availability|
|June 2019 ||60% ||30% ||10% |
|July 2019 ||80% ||12% ||8% |
You can give us feedback in a variety of ways.
There are a number of different types of feedback you can give to us:
If you are unhappy with something we have done you can complain. We want to provide a good quality service. If things go wrong we need to know so that we can put them right.
Tell us when you think a council employee or service has done well.