Our customer promise
- get to know your needs
- reduce waiting times
- be accessible
- provide the best possible service to each person
- try to answer your enquiry without passing you on to another member of staff
- encourage and welcome your suggestions to help us improve services
- treat you with respect
- not tolerate any abusive behaviour.
We aim to:
answer 80% of telephone calls
see 95% of customers who arrive on time for their appointment within 10 minutes
respond to 95% of call backs within 2 hours.
Did you know that:
you can make a comment, compliment or complaint about a service
you can contact, apply for, pay for, and report to many of our services
you can ask for translations and transcriptions at all front-line service points
we have staff available who are trained in British Sign Language.