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Our customer promise

See our customer service standards.

We will:

  • get to know your needs
  • reduce waiting times
  • be accessible
  • provide the best possible service to each person
  • try to answer your enquiry without passing you on to another member of staff
  • encourage and welcome your suggestions to help us improve services
  • treat you with respect
  • not tolerate any abusive behaviour.

We aim to:

  • answer 80% of telephone calls

  • see 95% of customers who arrive on time for their appointment within 10 minutes

  • respond to 95% of call backs within 2 hours.

Did you know that:

  • you can contact, apply for, pay for, and report to many of our services

  • you can ask for translations and transcriptions at all front-line service points

  • we have staff available who are trained in British Sign Language.


Deaf Service – Customer Service Centre

London Borough of Lewisham, Laurence House, 1 Catford Road, London, SE6 4RU


Customer Service Centre

Opening hours:

Monday to Friday 9am–5pm (telephone)

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