Our customer promise

We will:

• get to know your needs
• reduce waiting times
• be accessible
• provide the best possible service to each person
• try to answer your enquiry without passing you on to another member of staff
• encourage and welcome your suggestions to help us improve services
• treat you with respect
• not tolerate any abusive behaviour

We aim to:

• answer 90% of telephone calls
• see 95% of customers who arrive on time for their appointment within 10 minutes
• respond to 80% of call backs within 2 hours

Did you know that:

• you can make a comment, compliment or complaint about a service
• you can contact, apply for, pay for, and report issues to many of our services
• we can provide access to translation and transcription services?