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Accessibility statement

This website is run by Lewisham Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts using your browser or computer settings
  • zoom in up to 200%
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to the website using the ReadSpeaker tool
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

If you have a disability, you can get advice on making your device easier to use from AbilityNet.

How accessible this website is

Most of our site is accessible and it conforms with WCAG2.1 AA standard. Some parts of our website aren’t fully accessible:

  • some of our forms are difficult to fill in using just the keyboard
  • content in tables might be difficult to understand when using a screen reader
  • not all content on the page is included in WAI-ARIA landmarks
  • some text displayed over an image background might be difficult to read.

We provide online information and services through several portals and some of these are not fully accessible when using a screen reader or just using a keyboard:

  • Council meetings
  • Planning applications
  • Library catalogue
  • Revenues and benefits forms and account details
  • Parking services
  • Building control
  • Housing register applications and lettings

We are working on making most of these portals accessible by 31 December 2019 and all of them by 23 September 2020.

If you can’t access parts of this website

If you need information on this website in a different format like easy read, audio recording or braille:

We’ll consider your request and get back to you.

Report accessibility problems with this website

If you find any accessibility problems that aren’t listed on this page, or think we’re not meeting accessibility requirements, you can

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us by phone or visit us in person

Find out how to contact us.

British Sign Language (BSL) users

We provide a 24-hour online interpreting service for British Sign Language (BSL) users. Our offices have audio induction loops. If you visit one of our offices we can arrange a BSL interpreter.

Find out more about our services for British Sign Language users.

Technical information about this website’s accessibility

Lewisham Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Interactive tools and transactions

Some of our interactive forms in the service portals mentioned above are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (information and relationships).

The Library catalogue is WCAG 2.0 AA compliant and we are working with the supplier to make sure the next version will be WCAG 2.1 AA compliant.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2.

Some of our PDFs and Word documents are essential to providing our services. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix Council meetings reports and census documents.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams (of council meetings) don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live). We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested in December 2018. The test was carried out by Lori Di Bon Conyers: User Experience Evaluator and the User Experience Team at RNIB.

We tested:

  • our main website
  • our online forms
  • revenues and benefits services based on a different technical platform but ‘skinned’ to look like our website.


Read the full accessibility test report

What we’re doing to improve accessibility

We currently work on our accessibility roadmap, which will show how and when we plan to improve accessibility on this website.

This statement was prepared on 20 September 2019. It was last updated on 11 December 2019