When you contact us

When you contact Lewisham Adult Social Care, we will listen to your concerns and help you find the right support for your needs.

What happens when you contact us?

Information and advice

We will ask you about your situation and explain the different types of support available. This may include:

• help to stay independent at home, such as equipment, carers or adaptations
• support for unpaid carers, including respite and financial advice
• guidance on benefits, housing and community services

Assessments and referrals

If you need ongoing support, we may arrange and assessment to understand your needs. This could be:

• a care needs assessment - to see what help you require at home or in the community
• a carer's assessment - to support you if you care for a loved one
• a financial assessment - to check if you quality for Council-funded support

If needed, we can also refer you to other services, such as advocacy support, mental health services or NHS care.

Urgent support

If you or someone you care far is at risk or struggling to cope, we can help you access emergency support.

• if there is an urgent safeguarding risk, we will take immediate action to protect you
• if you are unable to care for yourself or your carer is suddenly unavailable, we can arrange temporary carer
• if you need emergency housing or crisis support, we can refer you to the right team

Ways to contact us

Phone

• Adult Social Care advice line: 020 8314 7777
• emergency out-of-hours service: 020 8314 6000

Email

• general enquiries: adultcare@lewisham.gov.uk
• deaf and hard of hearing support: info.ots@lewisham.gov.uk

British Sign Language (BSL) users

• use SignLive for free 24-hour online BSL interpreting - register for SignLive

In person

• Laurence House, 1 Catford Road, London SE6 4RU, Monday to Friday, 9am to 5pm