Service improvement initiatives

That’s why we are always working on service improvement initiatives — projects and activities that help care services to grow, learn, and improve. 

Improving services is not just about fixing problems. It’s about making sure that people receive the very best care, every day. 

How we improve services 

We work closely with care providers to support them in lots of different ways, such as: 

Training and development

We offer new learning opportunities for care staff so they can build their skills and provide even better support. 

Sharing good practice

We share examples of what is working well in other services, so everyone can learn from each other. 

Encouraging innovation

We support services to try new ways of working, such as using new technology or more personalised approaches to care. 

Supporting struggling services

If a service is finding things difficult, we work with them closely to help them improve, using action plans and extra support. 

Why service improvement matters

Service improvement is important because it leads to: 

• better experiences for people who use care services 
• safer and more effective care
• happier and more confident staff teams

By investing in service improvement, we help make sure that every adult in Lewisham who needs support gets the highest standard of care - not just today, but for years to come. 

We are committed to working together with our services, our residents, and our partners to keep raising standards and finding new ways to make care even better.