Impact on service users
Whether it’s following Care Quality Commission (CQC) standards, improving services, or supporting care providers, our main goal is always to create real, positive change for residents.
How our work makes a difference
When services are well planned, safe, and caring, it has a huge impact on people's everyday lives.
Some of the ways people benefit include:
- feeling safe and supported - good care services make people feel secure in their homes and communities
- having more choice and control - people are treated as individuals, with support that respects their wishes and needs
- living independently for longer - with the right support, people can continue to enjoy active, fulfilling lives
- being treated with dignity and respect - everyone deserves to feel valued and to be cared for with kindness
Listening to people's voices
We believe the people who use our services are the best judges of how we are doing.
That’s why we listen carefully to their feedback, their experiences, and their ideas for making care even better.
Their voices help shape how we design, deliver, and improve services across Lewisham.
Our commitment
We are committed to making sure that every improvement we make - from better commissioning to stronger quality checks - leads to better outcomes for the people we serve.
By putting people first, we can help everyone who needs adult social care in Lewisham to live well, feel valued, and be supported to thrive.