Noise and other disturbances from commercial premises
Report a problem with commercial noise pollution
We do not provide an out-of-hours response service.
We will respond to your complaint within 48 working hours (9am–5pm, Monday to Friday).
We will tell you on what action, if any, we can take. Please give as much information as possible in your complaint.
Noise from construction work
Common examples include:
poorly maintained site equipment
forklift truck movements
construction or demolition noise.
Reasonable working hours for ongoing construction are:
Can come from:
construction or demolition sites
chimneys (both commercial and residential).
Can arise from construction or demolition activities or certain commercial operations, such as waste handling.
Noise from licensed premises
We issue licences for premises to limit any noise disturbance. If the premises holds a public entertainment licence, we may not need to prove a statutory nuisance. We can take action against a premises that operates outside its licensing agreement.
Aircraft and traffic
We have no direct responsibility for noise from aircraft.
We record noises from traffic and public transport. But we do not have powers to deal with the problems they cause.