Dealing with noisy neighbours
Ordinary living noise
We don't deal with ordinary domestic noise in residential properties. This includes noise from properties having poor sound insulation.
Examples of ordinary living noise
We don't deal with:
use of showers or toilets
We have to make a decision based on what the average reasonable person would find unacceptable and what can legally be defined as a statutory nuisance
What you can do
You will often be able to resolve problems with your neighbours by talking to them.
Involving us without talking to your neighbour first can often make the situation worse.
Often people don't know they are causing a problem. Most will be glad to take action to reduce the disturbance.
Approach the matter carefully if you think your neighbour might react aggressively to a complaint.
How to talk to your neighbour about noise problems
- Approach them after the disturbance has stopped. You're both more likely to be able to discuss the issue calmly and clearly if you do this.
- Politely explain that they are disturbing you and what effect this is having on your life e.g. you can't sleep.
- If you are not confident enough to approach your neighbour directly you could ask a friend or family member to do this on your behalf, or you could write to your neighbour.
If you live in rented property
- Discuss the problem with your landlord. Most tenancy conditions include a requirement that tenants do not cause a disturbance to neighbours. Your landlord may take action if a serious disturbance is happening.
- If you live in a Lewisham Homes property, you can report noise and antisocial behaviour issues 24 hours a day.
- If you live in a property owned by another registered social landlord e.g. Affinity Sutton, Phoenix, L&Q, or Hyde, please report the noise or disturbance to your housing association.
When to report noise problems to us
Report noise problems to us only if:
- you've tried to resolve the issue with your neighbour and
- the noise issue can be defined as a statutory nuisance.