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Adult education refund policy

Find out when you can get a refund, and how much money you will get back.

When you can get a refund

  • If we cancel a course and you have attended less than 20% of the total course, you will get a full refund.

  • If we cancel a course and you have attended 20% or more of the total course, you will get a partial refund. The refund amount will depend on how much of the course is left.

  • If you decide you don't want to do a course and you make a written request at least 14 days before it starts, you will get a full refund minus a £10 administration fee.

  • To get a refund because you are ill and had to leave a course, you need to give us a doctor's certificate confirming that you are too unwell to continue. You will get a partial refund minus a £10 administration fee. The refund amount will depend on how much of the course is left.

  • We will not give you a refund if we have to cancel the course for reasons we could not have reasonably expected.

How to apply for a refund