Adult education refund policy
Enrolment for 2023/24 summer term courses will commence on Monday 19 February at 10am.
If you start enrolling but don't complete the process, go to ebs: ontrack, log in and look under ‘Next steps’ to resume your enrolment and make the payment.
When you can get a refund
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If we cancel a course and you have attended less than 20% of the total course, you will get a full refund.
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If we cancel a course and you have attended 20% or more of the total course, you will get a partial refund. The refund amount will depend on how much of the course is left.
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If you decide you don't want to do a course and you make a written request at least 14 days before it starts, you will get a full refund minus a £10 administration fee.
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To get a refund because you are ill and had to leave a course, you need to give us a doctor's certificate confirming that you are too unwell to continue. You will get a partial refund minus a £10 administration fee. The refund amount will depend on how much of the course is left.
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We will not give you a refund if we have to cancel the course for reasons we could not have reasonably expected.
How to apply for a refund
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To apply for a refund please phone 0208 314 3300 or email adultlearning@lewisham.gov.uk