Sanctuary discount
Due to a global Microsoft outage we are unable to access some systems, including sending and receiving email. Our phone lines remain open if you need to contact us. We are monitoring the situation and will keep residents updated.
£100 Household energy paymentThe government has announced a one-off £100 household energy payment for eligible households in council tax bands A to D.
If you pay your council tax by Direct Debit, you do not need to apply. If you're eligible, the £100 payment will be paid automatically into your bank account.
Not paying by Direct Debit? Set one up today to make receiving your payment quicker and easier.
If you normally get the 25% single person discount, you can keep it if you take in a refugee.
Who can get this discount?
You may qualify if:
- you live alone and get the single person discount
- you take in a refugee, which would normally end your discount.
If your situation changes
You must tell us if your situation changes for example:
- another adult moves in
- the refugee moves out
View your council tax account and let us know about any changes.
How do I apply?
Download and complete the PDF application form.
You will also need to provide evidence in the form of confirmation that the placement or hosting arrangement from Refugees at Home or other recognised organisations.
Once you have completed the form and provided evidence, upload it, we aim to process your application within 10 working days.