Door-to-Tip bulky waste collection trial on Pepys and Trinity Estates

The trial aims to make it easier for residents to arrange collection of unwanted bulky items. We hope this will help reduce fly-tipping and make estates cleaner and more pleasant places to live.

Instead of leaving items at communal bulky waste collection points, residents will be able to book a collection and have items collected directly from their doorstep.

This new service is called Door-to-Tip.

The first stage of the trial started in September with the Phase 1 blocks. We are now extending the trial to include the Phase 2 and 3 blocks.

If your block is included in a later stage of the trial, we will contact you before any changes are introduced.

Door-to-tip blocks

If your block is included in a later stage of the trial, we will contact you before any changes are introduced.

Why are we making this change?

We know that communal bulky waste collection points can attract fly-tipping and create untidy areas on estates.

The Door-to-Tip service has been designed to

• reduce fly-tipping
• create cleaner and safer communal areas
• improve the appearance of estates
• make it easier for residents to arrange collection of unwanted bulky items
• provide better support for older residents and those with reduced mobility

What is changing?

Bulky waste collection points in the blocks taking part in the trial will no longer be available.

Instead of leaving items at a collection point, residents will need to book a collection

We will collect approved bulky household items directly from your doorstep.

When will the trial start?

For blocks in Phases 2 and 3 the last collection from the existing bulky waste collection points will take place on 2 November 2026 (Phase 2) and 3 November (Phase 3).

Bookings are now open, with the first Door-to-Tip collections taking place weekly from 9 November 2026 (Phase 2) and 10 November 2026 (Phase 3).

(Phase 1 of the Door-to-Tip service is operational)

Before you book

• collections take place on Mondays only (Phase 2) or Tuesdays only (Phase 3)
• morning and afternoon collection slots are available
• to have your items collected, you must book by 1pm on the preceding Friday
• same-day collections are not available
• residents can book up to three items per collection
• items must remain inside your home until the agreed collection time
• check the list of items we can't collect before booking

How to book a collection

Step 1: Contact us to arrange a collection and we will confirm a collection date and time slot.

• telephone: 0800 028 2028 (option 7, then option 2)
• email: estates@lewisham.gov.uk

Step 2: Keep your items inside your home

Items must be kept inside your home until your collection time. Don’t leave them in communal areas, corridors, walkways or next to bins.

Step 3: Collection day

Have your booked items ready at the agreed time. Our team will collect them directly from your home. Only items included in the booking will be collected.

Fly-tipping and enforcement

As part of this trial, the existing bulky waste collection points and stores will no longer be available. We will place signs at these locations to remind residents about the new booking service.

We know this is a new way of arranging bulky waste collections, and we want to help residents use the service correctly.

Any waste left at old collection points or elsewhere on the estate will be treated as fly-tipping. This includes bulky items, household waste and rubbish left next to bins.

To help us understand how well the trial is working, we will monitor these areas throughout the trial. Where necessary and appropriate, we may use enforcement measures, such as CCTV and fines, to deal with fly-tipping.

Frequently asked questions

Is the service free?

There is no upfront charge to residents. The service is already covered through existing rent and service charge arrangements.

What if I need extra help?

If you have mobility or accessibility needs, please let us know when booking. We will discuss what support may be available.

What happens if I miss my appointment?

You will need to book a new collection appointment.

How long will the trial run?

The trial will be introduced in stages over the coming months while we gather feedback and learn how well the service is working. What we learn will help shape future stages of the trial.

How can I report fly-tipping?

Fly-tipping can be reported online

How will we know if the trial is working?

We will look at a range of information, including:

• feedback from residents
• how many residents use the booking service
• whether estates are cleaner and look better
• whether there is less fly-tipping on estates
• information about fly-tipping and enforcement during the trial

This information will help us decide whether Door-to-Tip should become a permanent service and whether it could be introduced on other estates.

Have your say

We want to hear from residents about their experience of using the Door-to-Tip service.

During the trial, we will ask for feedback and share updates on how the service is working. Your comments will help us understand what works well, what could be improved, and whether the service should be introduced more widely.