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British Sign Language (BSL) information and support in person

Our Customer Service Centre can provide information and support to deaf residents.
We have temporarily stopped the face-to-face BSL support service due to COVID-19

Instead, you can call 0208 314 8798 or 0771 035 9868. Telephone lines are open:

  • Monday–Thursday, 9am–1pm and 2–4pm
  • Friday, 9am–2pm and 2–3.30pm.

You can also email catrina.davis@lewisham.gov.uk.

At our Customer Service Centre in Catford, we offer help with communication and support for deaf and hard of hearing people. A British Sign Language qualified staff member can help with a wide range of issues.

We offer advice about the benefits you could be entitled to, council services and how to get adapted equipment and services.

We can help you with:

  • writing letters
  • filling out various Council forms
  • making phone calls.

Opening hours and location

The address of the Customer Service Centre is: 

Ground floor, Laurence House, 1 Catford Road, SE6 4RU.

The opening hours are:

  • MondayThursday, 9am–4pm
  • Friday, 9am–3pm.

Our online BSL interpreting service

We also have a 24-hour online interpreting service called SignLive which you can use to contact us without coming in to the Customer Service Centre in person.