Tenancy services
We care about you and your home and want to provide the information you need to help you make the most of where you live.
We will ensure your property stays in good condition and that you experience nothing but great customer service throughout your time with us.
Who is my Housing Officer?
Fobs
- order a replacement fob if yours is broken or lost
Parking permits
Satellite dishes and TV aerials
We've installed Integrated Reception Systems (IRS)n all blocks with 12 or more flats, which means you don't need a satellite dish to receive Sky or Freeview signals. If you live in a Council block with 12 or more flats, you're not allowed to install a satellite dish.
In other properties, you must get our permission before installing a satellite dish. This might be refused if the property's got a digital IRS system or if it's in a conservation area. Speak to your housing officer for advice.
We don’t fix TV aerials or install them in individual properties. If you have a house, you may fit your own aerial and are responsible for it. We fit and maintain communal digital aerial systems in blocks of flats.
Tenant offers
Home contents insurance
As your landlord we cover the buildings insurance for your home but you’re responsible, under the terms of your tenancy, for insuring your contents. It’s always a good idea to shop around for a policy that will give you the cover you need.
Home contents insurance isn’t compulsory, but it’s a good idea to consider what a policy would cover you for. Home contents insurance can help protect your belongings from risks like fire, theft, water damage, and many more household risks, giving you peace of mind.
What does contents insurance cover?
We’ve teamed up with Thistle Tenant Risks and Aviva Insurance Ltd to offer a pay as you go home contents insurance scheme, designed specifically for tenants in social housing, all our tenants are eligible to apply.
This policy can cover: furniture, carpets, curtains, clothes, bedding, electrical items, pictures, ornaments.
Terms, conditions, limits and exclusions apply. For more information about our policy, please refer to the Insurance Product Information Document (IPID) and Policy Wording by contacting us on the details below.
With our home contents insurance scheme, premiums can be paid alongside your rent. Please contact the Rent and Service Charge team on 020 3473 3051 or rentsandservicechargequery@lewisham.gov.uk.
Lewisham Council working in partnership with Thistle Tenant Risks which is a trading style of Thistle Insurance Services Limited. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority Firm Reference Number 310419. Registered in England under No. 00338645. Registered office: Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Ltd is part of the PIB Group.
Aviva Insurance Limited, Registered in Scotland Number 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority
| Sum Insured | Standard cover Weekly premium | Accidental Damage cover Weekly premium |
| £6,000* | £0.95 | £1.33 |
| £8,000* | £1.26 | £1.78 |
| £9,000 | £1.42 | £2.00 |
| £12,000 | £1.90 | £2.66 |
| £15,000 | £2.37 | £3.33 |
| £20,000 | £3.16 | £4.44 |
| £25,000 | £3.95 | £5.55 |
| £35,000 | £5.53 | £7.77 |
*Only available to tenants aged 60+
Premiums include Insurance Premium Tax at the appropriate rate.
For more information, please contact the Housing Management team on 0800 028 2028 (option 5, then option 1).
Paint vouchers
Our residents can get 20% discount on all decorating essentials from Johnstone’s Trade. To take advantage of this exclusive offer, please contact our Lettings team on 0800 028 2028.
Additional support for residents
We're committed to assisting residents who need extra help in their homes.
We can provide a flexible service if you're elderly or have severe physical health problems or disabilities. We'll consider cases individually and within available budgets.
We collect data on our tenants needs so we can tailor our services to help you. We also check for vulnerability when we take action for rent arrears and antisocial behaviour.
We can help vulnerable customers in a number of ways. We can:
- provide welfare benefit and debt advice
- support within our repairs service
- additional security for residents experiencing antisocial behaviour
- provide basic adaptations to your home including installing rails, kitchen lever taps or visual and hearing needs
- refer you to support agencies
If you think a vulnerable Council tenant might need our help with the above, please call our housing management team on 0800 028 2028.
If you think a child or vulnerable adult is in immediate danger please call 999. Otherwise, contact our safeguarding teams directly:
- Adult Social Care Advice and Information Team - 020 8314 7777
- Children's Referral and Assessment Service - 020 8314 6660