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Antisocial behaviour – local involvement and accountability

Find out how the community can get involved in tackling antisocial behaviour.
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The Antisocial Behaviour, Crime and Policing Act 2014 gives victims of antisocial behaviour and low level crime a say in the out-of-court punishment of the offenders involved.

The local policing body, the Mayor’s Office for Policing and Crime, is required to prepare a ‘community remedy document’. This document outlines a list of actions which might be appropriate for an offender or perpetrator of antisocial behaviour as a sanction without going to court. These actions must be either rehabilitative, restorative or punitive. 

What is the community trigger?

  • The community trigger allows victims and communities to ask for a response to persistent antisocial behaviour. 
  • It places a new duty on local agencies including councils, the police, local health teams and registered social housing providers to take action on complaints about antisocial behaviour.
  • The community trigger cannot be used to report general acts of crime. 
  • It is not a complaints procedure and does not replace existing processes to make a complaint if you are not happy about the service you have received.
  • Find out about our complaints and feedback procedure.
  • We are required by law to publish annual figures on community trigger applications and the number of applications that resulted in the trigger being activated. 
  • The table below shows the applications made to activate the community trigger:

Community trigger applications

Year Applications received
2014 0
2015 0
2016 0
2017 0
2018 1

When can the community trigger be used?

The community trigger can be used in the following situations:

  • if an individual has reported antisocial behaviour to us, police and/or a social landlord three times about separate incidents in the last six months and it is perceived that no action has been taken, or

  • if five individuals in the local community have reported similar incidents of antisocial behaviour separately and it is perceived that no action has been taken.

How do I use the community trigger?

You can either:

The community trigger can be activated by a victim of antisocial behaviour, an individual on the victim’s behalf, a community or a business.

What happens next?

  • You will get an automatic response when you submit your form.
  • Within three working days we will send you a letter of acknowledgement detailing the timescales for the trigger process.
  • A trigger panel with a senior representative from the relevant agencies will then meet to determine whether the report meets the community trigger threshold outlined above, and to identify an appropriate and proportionate action plan.
  • Following the trigger panel meeting you will get a written response detailing the decision of the panel.