Consultations and feedback

We engage and consult residents in several ways to ensure people are at the heart of shaping our housing services. 

We have recently consulted, or are currently consulting on:

• recycling and disposing food waste
• repairs improvements
• damp and mould

Sign up

You can sign up to be notified when there's a consultation happening - contact us to be added to this mailing list. Or complete our sign-up form.

You can remove yourself at any time.

You said, we did

Complaints feedback

We set up a complaints workshop to engage and listen to residents' experiences of our complaints process. Read the results.

Resident engagement

Find out about our innovative and resident-led approach to developing our new Resident Engagement Strategy.

Caretaking

We brought a panel together to discuss weekend caretaking. Reliable caretaking schedules are important for residents on all estates and panel members understood how caretakers taking time off during the week to support weekend cover can disrupt services. However, there was an agreement that some blocks needed a weekend presence. We are now working with colleagues to develop cost-effective proposals which will deliver a targeted weekend service without adding to Monday to Friday disruption. We are aiming to update residents early in 2026.

Coming soon

The results of the recent focus groups on the following services and how your feedback has influenced our approach will be available to access here soon, please email communityrelations@lewisham.gov.uk if you would like us to update you.

• damp and mould
• anti-social behaviour