Community relations
Due to an IT issue, our housing complaints email address isn't working. We're expecting to have it back up and running by the end of the week.
If you need to raise a housing complaint in the meantime, please use our housing complaints form.
Our Community Relations team partners with residents to understand their priorities and ensure meaningful engagement in our services and policies. We are committed to creating opportunities for all residents who wish to participate, while identifying and addressing barriers to engagement wherever possible.
For more details about our initiatives and the support available, please contact the Community Relations team using the information below or complete this form.
Commonly asked questions
Tenant satisfaction measures, consumer standards and regulation
The Regulator of Social Housing has set out new tenant satisfaction measures (TSMs) to ensure all housing provider's services are measured with a focus on the resident experience.
The TSMs are designed to see how well landlords are doing at keeping properties in good repair, maintaining building safety, respectful and helpful engagement, effective handling of complaints and responsible neighbourhood management.
You can find more information about them on the government's website.
Contact the community relations team if you'd like to be involved in how we measure and report on these.