Request information about your building

Get more information about the building you live in.

Rent and service charge balances

If you've made a payment since Friday 12 December it may not show up correctly on your account on the Portal or the balance check by text.

Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:

rent: lh-rent@lewisham.gov.uk
temporary accommodation rent: TAincome@lewisham.gov.uk
service charges: hos@lewisham.gov.uk

You can request information such as:

a summary of, or further information on the Safety Case
up-to-date fire risk assessments
any document referenced in the Safety Case report
the Resident Engagement Strategy
a summary of any recent consultation

Fill in our Request information about your building form or request the information from your named Building Safety Manager.

What does a Building Safety Manager do?

The Building Safety Manager's main focus is to keep you, your family, and neighbours safe and informed about the building you live in. They will visit your block regularly to check for and manage any building safety issues, including:

reviewing fire doors
ensuring communal areas are kept clear
monitoring the general safety of your building
checking that the assets in your building are maintained

Find your Building Safety Manager

Safety information for residents

Published on: 23/12/2025