Your bins
Find out about your rubbish and recycling service, order a new bin, report a problem with your bin, or find your collection day.
Delays to bin collections
As a result of national driver shortages and COVID-related absences, we are experiencing delays to a small number of bin collections.
Staff are working hard to collect your bins as soon as possible and collections will continue over the weekend. If your rubbish and/or recycling hasn't been collected on your usual collection day, please leave your bins out – we will get to you as soon as possible. There is no need to report a missed collection.
Thank you for your patience and to our frontline staff for their hard work in challenging times.
Order a bin or sacks
Order a replacement rubbish, recycling or food waste bin, order new rubbish or recycling sacks or request a bigger rubbish bin.
Find your collection day
Find out which day we collect your rubbish, recycling, food and garden waste.
Report a problem
Tell us if we didn't collect your rubbish or there is a problem with your bin.
Houses and flats in converted houses
Find out your collection day, order a new bin or report a problem with your collection if you live in a house or a flat in a converted house.
Flats above shops
Find out your collection day, order a new bin or report a problem with your collection if you live in a flat about a shop.
Blocks of flats and estates
Find out what to do with your rubbish and recycling if you live in a block of flats or on an estate.
Assisted collections
We can take your bins out to the kerbside if you are unable to because of disability or ill health.
Service standards
Our service standards set out what residents can expect from us regarding both recycling and refuse collection services.
Request a bin removal
Use these forms if you'd like us to take your recycling or rubbish bin away.