Free internet access in libraries
Limited services are available at Hub and Community Libraries due to COVID-19 restrictions. Find out more about changes to our library service.We are keeping COVID-secure measures in place across our buildings to protect our staff, residents and visitors
Please continue to wear a face covering if you can and maintain social distance in our buildings. This includes our libraries, leisure centres and learning centres.
You can have up to three sessions a day using the computers.
How it works
Once you have a library card you can log straight in to any available PC using your library card and pin. If you do not know your pin please ask a member of library staff or email firstname.lastname@example.org. If you are not a member it is easy to join providing you have proof of address.
You will have to agree to an on-screen acceptable use policy before beginning your session.
You can also make two bookings a week in advance in all libraries except Lewisham, Catford, Forest Hill and the Library at Deptford Lounge.
Frequently asked questions
Why do libraries provide access to the internet?
We provide access to the internet in keeping with our role as a provider of informational, educational, recreational and cultural enrichment opportunities for our users.
We consider that it is in the interests of library users and the free flow of information that we manage web provision with the minimum of filtering software. However, users should be aware that we monitor internet use and some sites will be blocked.
What internet services are available?
We provide access to the world wide web but do not allow access to Usenet newsgroups.
Users can set up their own web-based email account but we do not provide server-based email facilities.
We provide access to 15 specialist resources including encyclopaedias, family history material and newspapers.
How much does it cost?
Use of the internet is free.
Users can book on for up to one hour and may have three sessions a day, subject to the availability of the PCs.
Is the internet safe for my child to use?
A parent's guide to the internet and chat rooms is available to answer your concerns by visiting the Childnet International website.
What happens if I arrive late for my session?
There is a grace period of five minutes for each session, but after this the session will be lost and you will need to book again. Please note, if you book a session which you fail to use, it will still count towards your allotted three sessions per day. If you book a session and realise you will be unable to use it, please inform a member of staff in advance so that it can be deleted without costing you a session.