Contact us

• If the emergency or crisis is life threatening, call 999.
• For non-emergencies call the police on 101.
• For medical advice call the NHS on 111 or visit NHS 111 online.
• Main 24/7 Lewisham Council switchboard: 020 8314 6000 (connects to out-of-hours service).
• Homelessness emergency help: 0808 178 0939 (Monday to Friday 5.30pm to 9am, Saturday and Sunday 24 hours).
• Adult social care emergency help: 020 8314 6000
• Emergency repairs to your home: 0800 028 2028

NOTE: Emergency repairs are reserved for situations such as; no drinking water, communal door entry phones not working, lift breakdowns, total loss of electrical supply (or heating in winter), making an area safe after criminal damage, major blockages surging drains, stacks or toilets, dangerous structures and ceilings, and major water penetration and flooding.

Get in touch with the Council Tax team by filling out their form. 

The form is the most direct online route for all queries around council tax, including questions about your bill, exemptions, uploading supporting evidence for a claim, or if you're requiring assistance while helping a client with their council tax account. 

If your query is more urgent, you can call 020 8690 9666, Monday to Friday from 9am to 3pm. 

Order bin replacement or repair

If you haven't received a bin (or lid) you’ve ordered

Report missed bin collection

Report fly-tipping

Use the waste and recycling form if you have general enquiries, need an update around a report or order, or have anything else to ask the team. 

Use our 'Report It' function to let us know about issues including: 

• fly-tipping
• dirty streets or front gardens 
• commercial or business trading standards issues
• noise nuisance
• neighbourhood problems
• broken streetlights
• highway issues

• If you're having issues with verification codes, first ensure you follow all steps on our online guide
• If you've forgotten or need to change your password, do so on our website
• If you need to change the email address used for your Lewisham account, do this online
• Report a problem with a webpage

You can view your business rates account online. 

Should you need to contact the business rates team, this can be done through the online portal only. 

If you'd like to request a refund, please see our webpage on how to do so. 

For further information, please see the business rates pages and FAQs. 

To view information about your Penalty Charge Notice, or to challenge it, use our online portal. 

If you need to get in touch with the PCN team otherwise, email lewishamparking@nslservices.co.uk with your reference number, or call 020 8787 5397.

You can get in touch using our online housing services portal or by calling 0800 028 2028.

If you need to report a repair, you can do so online or by calling 0800 028 2028. 

If you have an emergency repair, call 0800 028 2028

(NOTE: Emergency repairs are reserved for situations such as; no drinking water, communal door entry phones not working, lift breakdowns, total loss of electrical supply (or heating in winter), making an area safe after criminal damage, major blockages surging drains, stacks or toilets, dangerous structures and ceilings, and major water penetration and flooding.)

We aim to provide the best possible services, but there are times when things go wrong. 

If you'd like to submit a complaint, compliment, or feedback, please follow our dedicated policy.

Your feedback matters to us because it helps us understand how we’re doing. We’re always looking for ways to improve.

If you need to get in touch about an issue that hasn't been listed: 

• Call the council on 020 8314 6000. Our 24-hour automated switchboard will direct your query.

Difficulties speaking or hearing on the phone? Use Relay UK with an app or a textphone. There’s no extra charge. Textphone: dial 18001 followed by our contact number: 020 8314 6000.

• Use our online form to get in touch. Our team will direct you to the correct place or assist you directly.