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Information for consumers

Information and resources to help consumers get a fair deal.
Weights and measures
Find out how we ensure the goods that businesses are selling are the right weight or measure according to what is written on the packaging or stated on the premises.
Buying by internet, phone or mail order
Tips from Citizens Advice on how to stay safe when shopping virtually.
Model letters for consumers to businesses
Get help writing a letter to a trader about a problem with goods or services you have bought.
Report a loan shark
How to report a loan shark.
Returns and refunds
Find out if you are entitled to a refund.
Report illegal tobacco sales
Find out what we're doing about the sale of illegal tobacco and how you can report it.
Dealing with cold callers
What you can do about traders cold calling you.
Requirements of letting agents
Know what your letting agent is required by law to do.
Useful services
Information and resources to help consumers get a fair deal.