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Information for consumers

Information and resources to help consumers get a fair deal.

Weights and measures

Find out how we ensure the goods that businesses are selling are the right weight or measure according to what is written on the packaging or stated on the premises.

Buying by internet, phone or mail order

Tips from Citizens Advice on how to stay safe when shopping virtually.

Model letters for consumers to businesses

Get help writing a letter to a trader about a problem with goods or services you have bought.

Report a loan shark

How to report a loan shark.

Returns and refunds

Find out if you are entitled to a refund.

Report illegal tobacco sales

Find out what we're doing about the sale of illegal tobacco and how you can report it.

Dealing with cold callers

What you can do about traders cold calling you.

Requirements of letting agents

Know what your letting agent is required by law to do.

Useful services

Information and resources to help consumers get a fair deal.
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