Information for consumers

Find out how we ensure the goods that businesses are selling are the right weight or measure according to what is written on the packaging or stated on the premises.

Tips from Citizens Advice on how to stay safe when shopping virtually.

Get help writing a letter to a trader about a problem with goods or services you have bought.

How to report a loan shark.

Find out if you are entitled to a refund.

Find out what we're doing about the sale of illegal tobacco and how you can report it.

What you can do about traders cold calling you.

Know what your letting agent is required by law to do.

Information and resources to help consumers get a fair deal.