Building safety

We want to make sure everyone in our council homes lives in safe, well-maintained buildings.

Rent and service charge balances

If you've made a payment since Friday 12 December it may not show up correctly on your account on the Portal or the balance check by text.

Please bear with us while we fix this technical issue, and contact us by email if you need an accurate statement of your account:

How the Building Safety Act 2022 affects residents and homeowners.

Find out about our building safety complaints procedures.

Here are some simple yet very effective steps to reduce your chances of becoming a victim of fire.

Find out more about External Wall System One (EWS1) forms.

The Building Safety Act sets out statutory duties on you and flat owners to cooperate with us the building owner.

Find out about our Building Safety Resident Engagement Strategy and how residents can get involved.

The roles and responsibilities of the residents' panel

How and when to submit a mandatory occurrence notice and report a safety concern.

Get more information about the building you live in.

In an emergency, would you need help to leave your home?