Christmas and New Year opening hours

Our telephone lines are open:

• Monday 22 December - 9am to 5pm
• Tuesday 23 December - 9am to 5pm
• Wednesday 24 December - 9am to 5pm
• Christmas Day and Boxing Day - closed
• Monday 29 December - 9am to 5pm
• Tuesday 30 December - 9am to 5pm
• Wednesday 31 December - 9am to 5pm
• New Year's Day - closed
• Friday 2 January 2026 - 9am to 5pm

Housing repairs

Our housing repairs lines will operate regular opening hours until Christmas Eve, when the lines will close at 3pm. The service will be closed on Christmas Day and Boxing Day and reopen on Monday December. Lines will close at 3pm on New Year's Eve.

Calls received after 3pm will be supported by the out-of-hours service.

Laurence House

• Wednesday 24 December - 9am to 3pm
• Thursday 25 to Sunday 28 December - closed
• Monday 29 December - 9am to 5pm
• Tuesday 30 December - 9am to 5pm
• Wednesday 31 December - 9am to 3pm
• Thursday 1 to Sunday 4 January - closed
• Monday 5 January - 9am to 5pm

Refuse and recycling, food and garden waste

Please make sure that your bin is out for collection on your revised collection date. Usual service will resume the week beginning Monday 5 January 2026.

Cemeteries and crematoriums

• Monday 22 December to Wednesday 24 December - cemeteries, crematorium and gardens 10am to 4pm (last entry 3.30pm)
• Christmas Day to Friday 26 December - cemeteries, crematorium and gardens 10am to 2pm (last entry 1.30pm)
• Saturday 27 and Sunday 28 December - cemeteries 10am to 4pm (last entry 3.30pm), crematorium and gardens 10am to 3.30pm (last entry 3pm)
• Monday 29 December to Wednesday 31 December - cemeteries, crematorium and gardens 10am to 4pm (last entry 3.30pm)
• New Year's Day (Thursday 1 January 2026) - cemeteries 10am to 2pm (last entry 1.30pm), crematorium and gardens 10am to 4pm (last entry 3.30pm)

Cemeteries and crematorium office

• Monday 22 to Tuesday 23 December - 8am to 4pm
• Wednesday 24 December - 8am to 12 noon
• Thursday 25 to Friday 26 December - closed
• Saturday and Sunday - closed
• Monday 29 to Wednesday 31 December - closed (staff working remotely and available for telephone enquiries during normal service hours)
• Thursday 1 January 2026 - closed
• Friday 2 January 2026 - closed (staff working remotely and available for telephone enquiries during normal service hours)

Libraries

Parking enforcement 

Except on Christmas Day and Easter Sunday, we enforce parking in the following areas:

• double yellow lines
• footway/pavement parking
• where a loading ban is in operation (indicated by a single/double yellow line with adjacent kerb chevrons and a nearby sign stating the hours during which loading is not permitted)
• bus stops
• school zig-zag lines
• dropped kerb
• double parking
• car club bays
• coach bays
• dedicated disabled permit holder bays
• electric vehicle charging bays
• temporarily suspended bays 

Moving traffic enforcement by ANPR CCTV

Moving traffic contraventions will be enforced 24 hour hours, seven days a week, throughout any holiday period, except bus lanes and restrictions that are not permitted under the relevant Traffic Management Orders (TMO Moving traffic restrictions, such as box junctions, low traffic neighbourhood, restricted vehicle entry, vehicle weight/width restriction and banned turns are enforced as usual on public and bank holidays.