Fob replacement
Let us know if there's a fault with your fob or if you need to pay for a replacement.
Please call us
We are currently unable to take online payments. Please contact our agents on the phone to place your order.
For door entry fobs – call 0800 028 2028 option 7 then option 3.
For all services provided by our Home Ownership team call 0800 028 2028 option 3 then option 3.
For Independent Living guest room enquires call 0800 028 2028 option 5 then option 6.
Lost fob
If you've lost your fob you'll need to pay for a replacement fob.
Faulty fob
- replacements for faulty fobs are usually available within 10 working days (but can take longer in exceptional circumstances)
- you must collect your replacement fob from our office at Laurence House in Catford
- we cannot supply you with a new fob until you have returned your faulty fob
- your faulty fob will be deactivated, please remember to return it when collecting your replacement fob
- you will receive an email when your replacement fob is ready for collection
Published on: 01/05/2024