Annual report for tenants and leaseholders 2023-24

The core of this publication is our reporting against the government’s new Tenant Satisfaction Measures. It shows a service underperforming in a number of key areas, and we have made every effort to be open and transparent with residents about what our challenges have been and what we are doing to improve.

Download the Annual Report for tenants and leaseholders.

Cllr Will Cooper, Cabinet Member for Better Homes, Neighbourhoods and Homelessness, writes in his welcome note in the report:

"It is an incredibly challenging time for the housing sector in Lewisham and across the country, with huge challenges when it comes to ensuring everyone has a safe and secure home. Social housing is an integral part of making that a reality, I have never been more aware of our need to maintain our current council housing stock but invest in the new homes we so desperately need.

“Since referring ourselves to the regulator of social housing late last year when Lewisham Homes came back under control of the council, we have been as open and honest with residents as possible about the challenges we face and our path to making our services better. This report is another step to show you the challenges, changes and where we still have a lot more work to do.”

We are sharing the report with our residents via social media and e-newsletter, and there will be a limited number of printed copies available on request. If you would prefer a print version, or any other format which will make the report more accessible to you, please contact with LH-communications@lewisham.gov.uk.