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MASH request form

Use this form to request advice, support or protection from the Multi-agency Safeguarding Hub (MASH).
Urgent child protection referrals

Contact the MASH on 020 8314 6660 and ask to speak with a duty social worker. If you think a child or young person may be in immediate danger, call 999 or contact your local police on 101.

  • The MASH referral form should only be used by professionals working with vulnerable children.
  • Residents and other members of the public who are concerned about a child can still make a referral in person or over the phone by calling 020 8314 6660.
  • For out-of-hours, call the Emergency Duty Social Care Team on 020 8314 6000.

Request support or protection from the MASH

From 1 February 2019, you need to complete the new MASH referral form for all child protection referrals and requests for targeted help and support for families.

The form allows you to describe your concerns in a more straightforward and intuitive way for quicker and better decision-making.

Any referral sent after 1 February 2019 that is not on the new form will be returned. This form replaces the referral function of the CAF.

Requests for Early Help services cannot be accepted without consent.

For social care requests, practitioners should gain consent to share information, as long as it does not put a child at greater risk. Information may be shared without consent if there is a need to safeguard a child more quickly.

Requests for Social Care Information

If you are a professional (e.g. CAFCASS, probation, housing conducting statutory safeguarding checks, assessments), working with a child/ or adult and you require specific supporting information from children’s social care records or where you need to find out if we hold such information use the MASH Request for information form to make a Statutory Request for Information.

This form is only to be used by professional agencies who have a duty to undertake such enquiries as part of their statutory role. 


Downloadable request for help and support or protection form

Word, 103.4KB


Downloadable request for information form

Word, 79.8KB


What happens next? 

We will ensure that your referral reaches the correct team and we will aim to let you know the outcome of your referral within 48 hours. 

If you do not hear back from us regarding the outcome or progress of your request, please contact us.


Multi-agency Safeguarding Hub (MASH)

Opening hours:

Monday–Friday 9am–5pm. If you have concerns about the welfare of a child outside these hours, please contact the emergency duty team on 020 8314 6000 and ask to speak to the out-of-hours duty social worker.