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Report a missed garden waste collection

Report that your garden waste was not collected, or that your bin is damaged or missing.

Missed garden waste collections

We collect missed garden waste collections once a week on a scheduled day. Use the form below within two working days of the scheduled collection if you have had any issues with your collection.

You need your subscription number to complete the form.

Please remember that your bin must be put:

  • out before 6am on the day of your collection

  • on the pavement (i.e. the public highway) outside of your property.

If your bin is not left on the pavement outside your property, we will assume that you don't need a collection that week.

Find your collection day.