Lewisham Council Homepage Skip navigation

Information for professionals about the MASH

​The Multi-agency Safeguarding Hub (MASH) provides a single point of access for all professionals to report safeguarding concerns to children’s social care. Professionals can also request commissioned targeted family support through the multi-agency early help panel.
Urgent child protection referrals

Contact the MASH on 020 8314 6660 and ask to speak with a duty social worker. If you think a child or young person may be in immediate danger, call 999 or contact your local police on 101.

Making a MASH request

If, as a professional, you have safeguarding concerns or are requesting commissioned family support for targeted early help, you can use the online MASH request form after reading the below information.

Please note that residents and other members of the public can still make referrals in person or over the phone.

All requests that come through the MASH will be triaged by the multi-agency team and you may be contacted by a professional representing your agency to discuss your request.

Before you make a request

The following information will help you determine if you need to make a MASH request:

  • Our continuum of need document will help you assess the level of support needed or risks present. Professionals should refer to the continuum of need document before making a MASH request.

  • If you believe a child and their family need some additional support you should discuss this with the family first and agree who is best placed to provide that support. An early help assessment can help you get a full picture of the family’s situation and plan how to meet that need.

  • If you think a child or family has needs at the targeted level, which are not being met by services currently involved with the family, you can use the form to request help and support from the MASH.

  • If you are a professional working with a child and you require supporting information from children’s social care (e.g. CAFCASS, probation, housing conducting statutory safeguarding checks, assessments), use the form to request supporting information.

  • If you are worried that a child is at risk of significant harm through abuse or neglect, please call the MASH immediately on 020 8314 9181 to discuss your concerns and then use the form to request child protection from the MASH.

If you are unsure about whether or not to make a MASH request, please contact us by phone or email using the details below.


​Parental consent

The MASH is a consent-based model. Professionals dealing with suspected child neglect, abuse or need for support, will endeavour to work in partnership with parents. This means the professional will:

  • be open and honest with parents about the concerns they have about a child or children

  • explain to parents, before making a referral, how the MASH team will share information about the child and family to get the best possible picture about the child’s circumstances.

If the referring professional believes that seeking consent for sharing information with the MASH would place a child at further risk of harm or cause unnecessary delay, they may refer the child without parental consent, but must explain why this is the case. If in doubt please contact the MASH on 020 8314 6660 to discuss.