Things to think about when buying equipment to help you live at home independently
Get help from a friend or family member
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Talk to someone else before asking a salesperson to your home or visiting a pharmacy.
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Try to have someone with you when you’re choosing and buying equipment.
Price
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Have you been told the complete price? Ask about charges for delivery, fitting, service, repairs and running costs.
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Have you checked prices with other companies?
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If you are registered as disabled with the Council, you are entitled to exemption from VAT on disability equipment. The supplier will ask you to sign a brief declaration about this.
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Shop around – don’t act on impulse and don’t be pressured into buying today.
Is the item appropriate?
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Have you made sure the item will fit and work in your home?
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Can you try the equipment before you buy?
In case things go wrong
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Are you being offered a guarantee? If so, does it give value for money?
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If something goes wrong with your purchase, is the repair service local?
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Does your agreement give you a few days to cancel? If it does, get this in writing.
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Will you remember how to contact the seller in future?
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Get a receipt or order form with the name, address and telephone number of the company and keep it safe.
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Have you been given enough time to check the small print on any agreement?
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If you are spending over £100, consider using a credit card. This can offer protection if there are problems.
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Get everything in writing. Don’t always accept the salesperson’s word.
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Don’t pay a deposit unless you are sure. If you are sure, only pay a small deposit.
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If you buy second hand, you still have rights. See Citizens Advice for more information.