Housing and homelessness advice during COVID-19 outbreak
How to get housing advice
We are no longer providing a face-to-face service at Laurence House. If you need housing advice, call 020 8314 7007. We will refer anyone homeless or at risk of homelessness to one of our Housing Solutions Officers who will assess your application by phone.
Refer a client for housing advice
The quickest way for partners to refer clients for support is through our alert portal. If you are aware of anyone at risk, please complete the referral form and we will be in touch as soon as we can.
Housing services can also be contacted at:
- firstname.lastname@example.org for families.
- email@example.com for singles.
Other key support services include:
- Social Service: 020 8314 6000
- Housing: 020 8314 7007
- Housing benefit -
- Lewisham Homes Income Team – 0800 028 2028
- Regenter – 0207 635 1200
- Resident parking: 020 8787 5397
- Council tax: 020 8690 9666
- Environmental Health: 020 8314 6536
- Switchboard: 020 8314 6000
If you are facing financial hardship due to COVID-19 we can offer support and advice. Contact the Housing Options Centre by emailing firstname.lastname@example.org or calling 020 8314 7007.
If you are having trouble paying your housing costs due to the COVID-19 outbreak you should contact your landlord, housing authority or managing agent and let them know. If you need to speak to someone about your housing situation, call the Housing Solutions Service on 0208 314 7007.
- You can apply for help with paying your housing costs online.
- Read about what support you can get if you receive Housing Benefit or the housing element of Universal Credit and need more help.
- If you are facing immediate financial hardship you can apply for a grant from The Government.
Advice for tenants
Tenants are still legally required to pay rent. There is no rent holiday. If you are having trouble paying your rent you should contact your landlord.
The Government has also introduced support for tenants to ensure that no one is forced out of their home during this time. The measures include:
- Emergency legislation to suspend new evictions from social or private rented accommodation until 23 August 2020.
- No new possession proceedings through applications to the court to start until the end of August.
- Landlords to be protected as 3 month mortgage payment holiday is extended to ‘Buy to Let’ mortgages. Find more information about a mortgage holiday on the Residential Landlords Association’s website.
The Government has more details about support available for landlords and renters reflecting the current Coronavirus (COVID-19) outbreak on their website.
Advice for renters
If you are having trouble paying your rent you should speak to your landlord or letting agent.
If you are being harassed, or your landlord is threatening you with eviction, call 020 8314 9285 or email email@example.com.
Email the Private Sector Housing Information service at firstname.lastname@example.org for more information.
Advice for rough sleepers
If you are currently rough sleeping or know someone who is rough sleeping that requires urgent assistance, contact Streetlink on their website or call 0300 500 0914. Streetlink can help to connect a person to local services and help them find support.
Advice for landlords and homeowners
The Government has introduced a range of measures to protect landlords and homeowners during the Coronavirus outbreak.