Housing and homelessness advice during COVID-19 outbreak
How to get housing advice
Lewisham, like the rest of London and the country, is facing the severe effects of a housing crisis. With nearly 10,000 households on the Council’s housing waiting list, we cannot support everyone into council housing, but are working hard to deliver more genuinely affordable homes. Read more about estimated minimum waiting times for council housing.
For further online housing information and advice, fill out our questionnaire. It will only take a couple of minutes to complete and you will not be required to provide any personal information.
Assessing your housing situation
We will refer you to one of our Housing Solutions Officers who will assess your application by phone. We will work out what your needs are and give you advice on the next steps to take.
If you need urgent housing advice and are currently homeless, please contact our call centre on 0208 314 7007.
You may have received written or verbal notice from your landlord/ friend/ family member. If this has not already expired on the day that you call us, you will be directed to complete a self-referral form on the portal.
So that we can carry out our assessment, we may ask you to email a clear photo of a form of identification. Unless we see a form of identification, we may be unable to assist you fully.
We will need to see one of the following:
- a valid passport
a full birth certificate
valid immigration documents.
Refer a client for housing advice
Refer a client for housing advice and support through our alert portal. If you are aware of anyone at risk, please complete the referral form and we will be in touch as soon as we can.
Housing services can also be contacted at:
Other key support services include:
- Social Service: 020 8314 6000
- Housing: 020 8314 7007
- Lewisham Homes Income Team – 0800 028 2028
- Regenter – 0207 635 1200
- Resident parking: 020 8787 5397
- Council tax: 020 8690 9666
- Environmental Health: 020 8314 6536
- Switchboard: 020 8314 6000
If you are facing financial hardship due to COVID-19 we can offer support and advice. Contact the Housing Options Centre by emailing email@example.com or calling 020 8314 7007.
We are still advertising and letting social homes. Visit our Home search website to search the latest available properties.
If you are having trouble paying your housing costs due to the COVID-19 outbreak you should contact your landlord, housing authority or managing agent and let them know. If you need to speak to someone about your housing situation, call the Housing Solutions Service on 0208 314 7007.
- Apply for help with paying your housing costs online.
- Read about what support you can get if you receive Housing Benefit, or the housing element of Universal Credit and need more help.
- If you are facing immediate financial hardship, apply for a grant from the Government.
- Find out about the Single Support Scheme, which can provide homeless households with a grant of £250 to put towards the costs of furnishing a new home.
Advice for tenants
Tenants are still legally required to pay rent. There is no rent holiday. If you are having trouble paying your rent you should contact your landlord.
The Government has also introduced support for tenants to ensure that no one is forced out of their home during this time. The measures include:
- Find guidance on recent changes to new possession proceedings.
- The minimum notice periods tenants receive for evictions is now from three to six months. This rule will be in place in England until at least 31 March 2021, apart from in cases involving issues such as anti-social behaviour and domestic abuse. See more information on evictions notice periods in the below section.
- Landlords to be protected as 3 month mortgage payment holiday is extended to ‘Buy to Let’ mortgages. Find more information about a mortgage holiday on the Residential Landlords Association’s website.
If you are being harassed, or your landlord is threatening you with eviction, call 020 8314 9285 or email firstname.lastname@example.org.
Email the Private Sector Housing Information service at email@example.com for more information.
Information on evictions
The government has advised that the suspensions on evictions has been extended up until 31 May 2021.
The only exceptions to this are the most serious circumstances. These include:
- where the court has already made an order because of antisocial behaviour
- perpetrators of domestic abuse in social housing
- illegal occupation
If you are a landlord or tenant, you will be notified by the courts of any progressions made to your situation.
New court arrangements have been put in place to support all parties affected by the coronavirus regulations.
Before any court hearing, you will be offered free legal advice from a duty adviser. The court will provide information on this.
Tenants and landlords can also avail of the free mediation service to help you keep your home. Find out more about this service.
Information on eviction notices
The six month time limit applies to all section 21 evictions from 29 August 2020. A section 21 notice is usually served by a landlord to end a private rented tenancy. If your landlord has recently served you with a notice, you can contact us for help on 0208 314 7007. Our Housing Solutions Service can speak to your landlord to try and help you keep your home. Check that the notice is legal by completing our questionnaire.
Eviction periods differ depending on individual circumstances. These can include people owing more than six months in rent arrears, or where there have been issues with antisocial behaviour or domestic violence.
If you have been served with a notice and need more advice:
- visit the Citizens Advice Bureau for eviction advice
- visit the Shelter website for eviction advice
- call 0208 314 9285 or 0208 314 7007 for more advice on evictions
- visit our evictions information page for further information if you have been served with a notice.
Advice for rough sleepers
Contact Streetlink If you are currently rough sleeping or know someone who is rough sleeping that requires urgent assistance by visiting their website or call 0300 500 0914. Streetlink can help to connect a person to local services and help them find support.
You are still able to move house and view properties to move into.
Estate and lettings agents, removers, valuers and people in sales, lettings offices and show homes can continue to work. But they will need to change how they work to reduce the risk from COVID-19. This could include doing more online viewings, asking people to leave their property during viewings and making sure properties are cleaned before someone else moves in.