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Housing and homelessness advice during COVID-19 outbreak

Find out what support you can get with housing if you are having trouble due to the Coronavirus outbreak.

How to get housing advice

We are no longer providing a face-to-face service at Laurence House. If you need housing advice, call 020 8314 7007. We will refer anyone homeless or at risk of homelessness to one of our Housing Solutions Officers who will assess your application by phone.

Refer a client for housing advice

The quickest way for partners to refer clients for support is through our alert portal. If you are aware of anyone at risk, please complete the referral form and we will be in touch as soon as we can.

Housing services can also be contacted at:

  • housingoptionsenquiry@lewisham.gov.uk for families.
  • ship@lewisham.gov.uk for singles.

Other key support services include:

  • Social Service: 020 8314 6000
  • Housing: 020 8314 7007
  • Housing benefit -
  • Lewisham Homes Income Team – 0800 028 2028
  • Regenter – 0207 635 1200
  • Resident parking: 020 8787 5397
  • Council tax: 020 8690 9666
  • Environmental Health: 020 8314 6536
  • Switchboard: 020 8314 6000

If you are facing financial hardship due to COVID-19 we can offer support and advice. Contact the Housing Options Centre by emailing housingoptionsenquiry@lewisham.gov.uk or calling 020 8314 7007.

Choice-based lettings

Choice-based lettings will reopen on 29 June. You can bid online for properties between 2–5 July. Request a copy of the newsletter by emailing homesearchsupport@lewisham.gov.uk.

Financial support

If you are having trouble paying your housing costs due to the COVID-19 outbreak you should contact your landlord, housing authority or managing agent and let them know. If you need to speak to someone about your housing situation, call the Housing Solutions Service on 0208 314 7007.

Advice for tenants

Tenants are still legally required to pay rent. There is no rent holiday. If you are having trouble paying your rent you should contact your landlord.

You can get advice about dealing with debt from Citizens Advice.

Find out what benefits you can claim.

The Government has also introduced support for tenants to ensure that no one is forced out of their home during this time. The measures include:

The Government has more details about support available for landlords and renters reflecting the current Coronavirus (COVID-19) outbreak on their website.

Advice for renters

If you are having trouble paying your rent you should speak to your landlord or letting agent.

If you are being harassed, or your landlord is threatening you with eviction, call 020 8314 9285 or email rogue.landlords@lewisham.gov.uk.

Email the Private Sector Housing Information service at pshe@lewisham.gov.uk for more information.

Advice for rough sleepers

If you are currently rough sleeping or know someone who is rough sleeping that requires urgent assistance, contact Streetlink on their website or call 0300 500 0914. Streetlink can help to connect a person to local services and help them find support.

Advice for landlords and homeowners

The Government has introduced a range of measures to protect landlords and homeowners during the Coronavirus outbreak.

Managing council homes and estates

Our housing providers are Lewisham Homes, and Regenter B3. They provide services in line with government guidance.