We will assess your current housing situation and work out what your needs are.
If you are worried about becoming homeless we will give you advice on the next steps to take.
Our housing solutions team will work alongside you to develop a personalised housing and wellbeing plan setting out the next steps that we will both take to prevent or relieve your homelessness.
If you are having financial problems, we may be able to give you:
advice on budgeting, money management and maximising your income
assistance around welfare reform and benefit changes, i.e. universal credit, benefit caps or the local housing allowance
employment advice or help finding a job
assistance in raising a deposit to secure private rented accommodation.
If you are a public organisation you can tell us about someone who could by homeless by using the online referral portal ALERT.
This works on Chrome, Safari, and Firefox internet browsers. Guides for using ALERT are available on the Jigsaw Website.
The Duty to Refer is a requirement of certain public bodies to tell a local authority about people using their services who they believe are homeless or threatened with becoming homeless within 56 days. The person being referred must consent to the referral.
If you have a question about referrals email firstname.lastname@example.org.
For more information on our duties towards you if you are homeless, or threatened with homelessness, please visit Shelter’s website.
If you are eligible, you can apply for social housing.
Hostels are a good source of accommodation and you can access some of them directly without needing a referral.
You can search for accommodation or call Shelter's free housing advice helpline on 0808 800 4444 to find services near you.
If you are homeless and have no place to stay but our office is closed, call 020 8314 7007 for advice and assistance.
If you are a single person in need of housing advice, contact SHIP (Single Homelessness Intervention and Prevention).
If you are a family in need of housing advice, or you are pregnant, contact Housing Options.
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