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Shielding the most vulnerable

Information about shielding, a measure to protect extremely vulnerable people.

Protecting the most vulnerable Lewisham residents

Those who are at very high risk of serious illness from coronavirus (COVID-19) due to underlying health conditions are being advised to take extra precautions by ‘shielding’ themselves from others.

Shielding is a measure to protect people who are clinically extremely vulnerable by reducing interaction with others. This means you should stay at home at all times and reduce all non-essential contact with other members of your household. If you require this level of protection, you should now have received a letter or have been contacted by your GP by Sunday 29 March 2020. 

If you think you fall into one of the categories of extremely vulnerable people and you have not received a letter or been contacted by your GP, you should discuss your concerns with your GP or hospital clinician.

Extra support for the most vulnerable

If possible please speak to your family, friends and neighbours about any support they can help you with over the coming weeks. If you require extra support with things like food deliveries or medicines, register as extremely vulnerable on GOV.UK.

We are helping to coordinate the vital support that is needed for the most vulnerable within our borough. We have a dedicated telephone line and email to provide extremely vulnerable residents access to a central team made up of council officers, our partners and volunteers. We will talk to you about your most urgent needs such as food, medicine or other requirements.

If you have been identified as requiring shielding and need urgent support, please contact us:

Support for the vulnerable from supermarkets

Supermarkets are working to help their communities, including by:

  • offering priority delivery slots to their most vulnerable customers
  • introducing support helplines
  • contacting their most vulnerable customers.

See more information about what supermarkets are doing to help.

Guidance on shielding in other languages

The Government has produced guidance for shielding vulnerable people in the following languages: Arabic, Bengali, Cantonese, Mandarin, French, Gujarati, Polish, Portuguese, Punjabi, Urdu and Welsh.