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COVID-19 related scams and price increases

Beware of scammers who are trying to take advantage of the coronavirus pandemic.

There are many new scams around at the moment because of COVID-19.

Scams to look out for include:

  • people knocking at your door asking for money

  • people offering to go shopping for a payment

  • selling tests, face masks or other medical equipment

  • emails or texts pretending to be from the Government about topics such as financial support

  • emails, texts or phone calls asking for your personal details.

Vaccine scam

Criminals are using the COVID-19 vaccine to scam people.

The NHS will:

  • never ask for payment - the vaccine is free
  • never ask you for your bank details
  • never arrive unannounced at your home to administer the vaccine
  • never ask you to prove your identity by sending copies of personal documents.

How to protect yourself

To protect yourself against scams:

  • don't let strangers into your home
  • don't give money or personal details to anyone you don't know or trust
  • don't click on any links in emails or texts from people you don't know. These links can harm your computer and reveal personal details.

Reporting a scam

  • If you think you have been a victim of fraud or identify theft, report it to Action Fraud on 0300 123 2040.
  • Forward suspicious emails to report@phising.gov.uk.
  • Forward suspicious texts to 7726 for free.

Read more about reporting scams on Citizens Advice's website.

Reporting a scam helps track down and stop scammers. This stops other people from being scammed. You may also be able to get any lost money back.

Find out about getting your money back after a scam on Citzens Advice's website.

Price increases by businesses

Unfortunately, a small number of retailers are trying to profit from COVID-19.

You can report unfair behaviour such as:

  • unfair prices
  • misleading claims about products or services
  • problems with the cancellation, refund or exchange of products.