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Advice for blind and partially sighted people during COVID-19

Find advice and information about getting support if you are blind or partially sighted.


Eye health

During this time, you may be concerned about attending eye clinic appointments.

Hospitals have rearranged their clinics to reduce the risk of spreading COVID-19.

You can always call the hospital to seek advice.

If you have a sudden change in your vision or new symptoms, contact your optician or eye doctor immediately. It is important you seek help, please don’t ignore symptoms.

Moorfields Eye Hospital are offering virtual emergency appointments for existing patient and those who live locally to the hospital. Visit the Moorfields Eye Hospital website for information on emergency eye care.

Shopping for food and essentials

Supermarkets are changing their delivery services to prioritise the needs of clinically vulnerable people. But we know many people are still struggling.

Find out more about accessing food and essentials during the COVID-19 outbreak.

Getting out and about

It’s really important for your mental and physical health that you still go outside and get exercise.

If you don’t live with someone who is able to guide you, think about using your cane to alert people to your sight loss when you go out.

Alternatively, you can let others know of your proximity verbally and that you are unaware of exactly where they are.

Keeping connected

During this time, it’s especially important you stay connected with the outside world. Having regular contact with people will help you to stay feeling positive.

You could:

Listen to RNIB Connect Radio to stay up to date with the latest information on COVID-19 and sight loss.


RNIB helpline

0303 123 9999

Monday–Friday, 8am–8pm and Saturdays, 9am–5pm.

Their advisors can:

  • give you help and advice on living with sight loss
  • connect you to local support
  • help you sign up to telephone and online support groups.

Using the same number, you can also listen to pre-recorded information on the coronavirus and the Government’s response.

Find more help and advice on living with sight loss on the RNIB website.

Guide Dogs’ COVID-19 information line

0800 781 1444

Monday–Friday, 9am–5pm.

Guide Dogs helps adults and families of children with sight loss.

Their advisors can:

  • give you information about living actively and independently
  • give you advice about keeping well during the coronavirus outbreak
  • help you access services from other providers.

Visit the Guide Dogs website for more information on the help available for sight loss.

London Vision

The London Vision website has a variety of COVID-19 resources including:

  • current news
  • lockdown blogs
  • a newsletter.

Visit the London Vision website for support for blind and partially sighted people who live, work and study in London.

Blind Aid

Blind Aid provide Community Sight Support services across London, including in Lewisham.

Blind Aid offer weekly telephone calls for emotional support and practical advice.

Call 020 7403 6184 or email at enquiries@blindaid.org.uk.

Find more information on the Community Support services on offer on the Blind Aid website.

More information

If you have a question or need more information you can the contact Lewisham Visual Impairment Team via Adult Social Care on 0208 314 7777.