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Depending on your circumstances, you may be eligible for a loan and/or a grant.
Your emergency support will be decided using the information and details you provide. If you think the decision is wrong you can request an internal review. To do this you must make contact in writing within 28 calendar days of the date of the decision, giving your reasons for requesting a review. Requests made after the 28 days will not be considered, unless good cause is given.
You can request a review in one of the following ways:
Please make sure that you include your claim reference and National Insurance number in all of your correspondence.
If you wish to make a complaint about the service you have received, you can do this in one of the following ways: