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Financial support with self-isolation

Find out if you are eligible for financial support while you self-isolate.

A new Government payment is available to support those who must self-isolate.

The support is a one-off £500 payment.

Find out what other help and support is available.

Who is eligible?

To receive the payment you must:

  • have been told to self-isolate by NHS Test and Trace from 28 September 
  • be employed or self-employed
  • be unable to work from home and will lose income as a result
  • be receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

There is also a payment for those who do not get any benefits. To get this payment you must:

  • be on a low income with no recourse to public funds because you are subject to immigration conditions that do not allow you to claim benefits.
  • be in receipt of PIP or SRP
  • have been refused entitlement to one of the seven DWP benefits but have appealed or
  • have a claim for one of the seven benefits and be waiting for a decision. You must have made the claim before you were contacted to self-isolate.

You can apply up to 14 days after your self-isolation has ended.


You cannot apply if you are quarantining after travelling abroad, unless you test positive during the period of quarantine.

How to apply

Apply for test and trace support payments

You can also ask a friend or family member to apply online for you.

If you cannot use the online form you can call us on 020 8314 3122. We will complete the online form for you. You will need to email us evidence.

To apply you will need:

  • your national insurance number
  • your full name and address
  • your contact telephone numbers including a working mobile number
  • details of benefits you receive
  • if you are employed, your last payslip
  • if you are self-employed, evidence of tax returns, trading income and proof that your business cannot continue while you are self-isolating
  • your NHS Account ID or the Account ID you have received from NHS Test and Trace. This is not your number from the Isolation Note service.
  • a bank statement that shows your name and address to verify the account we will pay the support payment into.

What happens next?

If your application is accepted

You will receive £500 by BACs transfer into your bank account within three–five working days of our decision.

The payment will be subject to income tax but not National Insurance contributions.

We will give Her Majesty's Revenues and Customs service your application details who will contact you directly. It will not be taxed at the point of payment.

Your bank cannot take the payment to pay your overdraft. Read more about protecting your payment from your bank.

If your application is rejected

We will let you know of our decision. You cannot appeal the decision.

Using and sharing your information

The information you give us here will be processed by Lewisham Council.

We need your consent so that we can access your records in the NHS Test and Trace system to confirm that you are eligible for the Self-Isolation Payment Scheme.

Find more information on sharing your information in the NHS Test and Trace Privacy Notice.

Giving us incorrect information

You may face prosecution if you have manipulated or falsified your position in order to obtain these payments. This includes failing to self-isolate which puts others at risk.

Any payment made as a result of fraud may be taken back (claw back). Any grants paid by mistake will also be taken back.

The Government is supporting Local Councils to make the necessary checks to ensure payments can be verified and have been made correctly.

We will check:

  • with the Department for Work and Pensions (DWP) for verification purposes
  • with Her Majesty’s Revenue and Customs (HMRC) for tax and national insurance purposes
  • with your employer.

Personal information provided to claim self-isolation payments may be shared with fraud prevention agencies to prevent fraud and money laundering, and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment.

Read more about how our Anti-Fraud and Corruption Team processes information about you.

We will provide information to HMRC about any payments we make because self-isolation support payments are subject to Tax and National Insurance Contributions.

If you are self-employed, you will need to declare the payment on your self-assessment tax return.

We may use some automated decision-making to determine if you are eligible to access funds. This means that a decision may be made by automated means, without any human involvement.

Your rights under the Data Protection Act 2018 allow you to object to any automated-decision making used in this process. If you do, there may be a significant delay processing your application.
We never sell your data to third parties or use it for marketing purposes without your consent.

All information is processed in accordance with our data protection policy. Read our privacy statement.

If you wish to request any changes to the way your data is used for the purposes of processing this application, including the withdrawal of consent, you can exercise your rights under GDPR in writing to the our Data Protection Officer. Find out more about our Data Protection Officer including how to contact her.

If you do withdraw your consent, we will not be able to give you the payments. Your consent is necessary to establish your eligibility and to authorise any payments made.

When you submit your application you must confirm that you have read, understood and consented to your data being processed in this way for the purposes of assessing your eligibility for a self-isolation payment.