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Privacy notice – Fuel Poverty and Domestic Energy

​Information about how and when the Fuel Poverty and Domestic Energy Team processes personal information about you.​

What we do

The Fuel Poverty and Domestic Energy Team  provide you with advice on energy in your home, for example if you are in fuel poverty, and refer you to other services if relevant. The Fuel Poverty and Domestic Energy Team also provide a range of support including help with writing declarations to claim through the Energy Company Obligation Flexible Eligibility scheme.

What information we collect

The information we collect from you may include:

  • name

  • contact details

  • date of birth

  • financial details

  • employment and education details

  • racial or ethnic origin

  • physical or mental health details.

Agencies we might share the information with

  • service providers for fuel poverty and energy related home improvements and advice

  • health agencies

  • other council services.

Why we process your information 

We process information about you to:

  • deliver services to you

  • enable households to access external sources of funding for heating, insulation and energy related advice and information.