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Privacy notice – Fuel Poverty and Domestic Energy

​Information about how and when the Fuel Poverty and Domestic Energy Team processes personal information about you.​

What we do

The Fuel Poverty and Domestic Energy Team provide you with advice on energy in your home, for example if you are in fuel poverty, and refer you to other services if relevant.

The Fuel Poverty and Domestic Energy Team also provide a range of support and where appropriate, and with your consent, we will use the information you provide to apply for additional support you might be entitled to, and to other schemes of interest to you.

This could include applications for grant funding for domestic energy improvements, additional support or discounts from your energy and water companies, or support from other local organisations. Any information we intend to share will be explained to you, and you will be asked for your consent again before it is shared.

What information we collect

The information we collect from you may include:

  • name

  • contact details

  • date of birth

  • address

  • financial details

  • employment and education details

  • racial or ethnic origin

  • physical or mental health details

Why we need your data

We collect your personal data in order to:

  • deliver services to you
  • enable households to access external sources of funding for heating, insulation and energy related advice and information
  • enable evaluation of government domestic energy saving schemes.

Agencies we might share the information with

  • service providers for fuel poverty and energy related home improvements and advice

  • health agencies

  • other council services

  • housing providers

  • DESNZ (Department of Energy Security and Net Zero)

How we store your personal information

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data - for example, we protect your data using varying levels of encryption.

Your data will be kept for a maximum of 3 years. We will then dispose of your information by deleting all records.

Your rights

You have the right to request:

  • information about how your personal data is processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected immediately

You can also:

  • raise an objection about how your personal data is processed
  • request that your personal data is erased if there is no longer a justification for it
  • ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with our Privacy Team.

Further information

For further information about Lewisham Council’s compliance with data protection law, please contact us.

Data Protection Officer email: DPO@lewisham.gov.uk

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk