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Service standards

Our service standards set out what you can expect from our recycling and rubbish collection services.
Bank holiday recycling and food waste collections

If your recycling and food waste bins are normally collected on a Monday, we’ll be collecting them a day later due to the bank holiday. 

However, if your recycling and food waste bins are collected on another day, we’ll be aiming to collect them normally (due to the shutdown of the Blackwall Tunnel on Saturday).

Garden waste subscriptions and bin removals

Subscribe or renew your subscription for the year April 2024 to March 2025. 

Residents can subscribe by paying the full amount of £93.50 using a debit or credit card. Subscribed residents can expect to receive a sticker within 10 working days. New subscribers without a bin can expect to receive their bin within 10 working days.

From June 2024, we will start to remove unsubscribed bins. If you wish to continue to use the service, subscribe as soon as possible to avoid disruption to the service. 

Our recycling and rubbish collection services have a major impact, making Lewisham a great place to live - but we need your support and commitment, so our service standards outline what you can expect from us as well as what we need from you.

Service standards

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